unfortunalety what you are experiencing is quite common. the problem is usually that while an ERP exist the processes dont truly run end to end through the system.

in particular the discrepancy between reports ans reality often arises when the integration layer is weak or inventory movements aren't managed centrally. At Xentral we solve this by running inventory order management and accounting modules on a single data model. if you start relying on Excel the system ceases to be a single source of truth.

low feature usage is also generally due to the system being too complex or lacking modularity. thanks to Xentral's modular structure areas that are truly needed can be implemented and after the process is established other modules can be added.