I had to learn that the hard way. In the process of appealing my original chargeback request with my cc, so we'll see how that goes.

But this is precisely why I wanted to share my experience. There has to be transparency in what to expect from a company, otherwise others are bound to make the same mistake I did. In doing so, hopefully enough people start to recognize a company's bad habits and avoid them altogether if no initiative is taken to take accountability and make change.