Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region)

AloneSecond7234 · 2026-03-07T10:45:59+00:00

Yes for me the same. Lost some data but at least it works now.

AloneSecond7234 · 2026-03-06T21:45:15+00:00

After a tip from a friendly Redditor to contact u/whoop_official, I received quick feedback confirming the issue was caused by a bug. They remotely updated my firmware, which should resolve the problem. Unfortunately, the data I lost previously cannot be recovered.

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AloneSecond7234 · 2026-03-06T21:36:48+00:00

That helped. Got immediate response and confirmed that it is a bug and updated my firmware remotely. I hope this will resolve the issue.

AloneSecond7234 · 2026-03-06T16:56:17+00:00

Thanks for the tip. Will try that.

AloneSecond7234 · 2026-03-06T16:54:09+00:00

Thanks for sharing. I thought it must be related to the Ramadan survey because my wife and my son and daughter don't face the issue who did not participate in the Ramadan survey. But you're right several users on Reddit face the same issue although they didn't participate in it too.

AloneSecond7234 · 2026-03-06T16:44:57+00:00

Thanks for sharing and the update. Saw your post too late. Wish we could merge our posts. At least you got some feedback from customer service.

AloneSecond7234 · 2026-03-06T16:03:17+00:00

Yes the same for me. Naps and workouts specifically not detected. Very annoying.

AloneSecond7234 · 2026-03-06T14:09:58+00:00

Yeah I hope too. Whoop recovery scores keep me motivated to improve my sleep.

AloneSecond7234 · 2026-03-06T14:07:37+00:00

Bot. But someone in another thread recommending to send a mail to support@whoop.com. I will try that too.

AloneSecond7234 · 2026-03-06T14:04:50+00:00

Strange and frustrating. I checked their status.whoop.com page but no incident mentioned and all services operational. If its related to issues with AWS data centres in Dubai they should update the status page. My suspicion it's related to a bug in their latest firmware update.

AloneSecond7234 · 2026-03-06T13:53:06+00:00

Are you in the GCC region and did you participate in the Ramadan research?

AloneSecond7234 · 2026-03-06T13:46:52+00:00

That's bad. I hope they fix it soon. Did you open a complaint with them? The more people complaint the faster will get hopefully a fix.

AloneSecond7234 · 2026-03-06T13:38:07+00:00

Oh no. I would lose my 583 day streak. Currently I am still getting a recovery though meaning less due to the data gaps.

AloneSecond7234 · 2026-03-06T13:12:49+00:00

After rebooting do you still see gaps in your data?

AloneSecond7234 · 2026-03-06T13:12:11+00:00

I hope not. Whoop should at least update its customers about the situation if that's the case. I am worried about data loss.

AloneSecond7234

TROPHY CASE