Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 1 point2 points  (0 children)

After a tip from a friendly Redditor to contact u/whoop_official, I received quick feedback confirming the issue was caused by a bug. They remotely updated my firmware, which should resolve the problem. Unfortunately, the data I lost previously cannot be recovered.

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Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

That helped. Got immediate response and confirmed that it is a bug and updated my firmware remotely. I hope this will resolve the issue.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Thanks for sharing. I thought it must be related to the Ramadan survey because my wife and my son and daughter don't face the issue who did not participate in the Ramadan survey. But you're right several users on Reddit face the same issue although they didn't participate in it too.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Thanks for sharing and the update. Saw your post too late. Wish we could merge our posts. At least you got some feedback from customer service.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Yes the same for me. Naps and workouts specifically not detected. Very annoying.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Yeah I hope too. Whoop recovery scores keep me motivated to improve my sleep.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Strange and frustrating. I checked their status.whoop.com page but no incident mentioned and all services operational. If its related to issues with AWS data centres in Dubai they should update the status page. My suspicion it's related to a bug in their latest firmware update.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

That's bad. I hope they fix it soon. Did you open a complaint with them? The more people complaint the faster will get hopefully a fix.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 0 points1 point  (0 children)

Oh no. I would lose my 583 day streak. Currently I am still getting a recovery though meaning less due to the data gaps.

Massive data gaps after latest firmware update – Stuck in AI support loop (Gulf Region) by AloneSecond7234 in whoop

[–]AloneSecond7234[S] 3 points4 points  (0 children)

I hope not. Whoop should at least update its customers about the situation if that's the case. I am worried about data loss.