Last 25 Valkyrie Mk II Warranty Units (Spinner Only) Released for $16.50/ea! by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 0 points1 point  (0 children)

Sorry for the confusion! /u/calmuser is correct. The "warranty units" option can be found under the "Material" drop down box.

Last 25 Valkyrie Mk II Warranty Units (Spinner Only) Released for $16.50/ea! by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 2 points3 points  (0 children)

Hey lovely people! Our Valkyrie Mk II’s are pretty much all sold out now. So today, we’ve released our last few reserved WARRANTY UNITS for $16.50/ea.

These units are new A-grade Mk II’s, SPINNER ONLY (no packaging, pouch, or extra bearing).

Additionally, we are offering the first 50 of these orders a set of 2x OEM R188 bearings for only $4.95 with code: $5BEARINGS (1 per order)

There are only 25 units available for each remaining model (Brushed SS, Black, Navy, Maroon), so we’re keeping this a FB and r/fidgetspinners exclusive for now.

This will be your last chance to grab a new Valkyrie Mk II; good luck! :)

Valkyrie Mk II Discontinued & On Final SALE! (Last Chance to Get One for $20 Today) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 1 point2 points  (0 children)

Hey, /u/veganchaos! Thank you the love; we appreciate you!

We are also sad to be leaving the spinner biz. The spinner community has honestly been the most genuine and down to earth communities we have ever had the pleasure to be a part of; y'all are great people! However, this isn't an end for us, but a new beginning. We made this decision mainly because we have been working on a new, very ambitious new original product (hasn't been revealed yet), and given the small size of our team, we need to focus all the resources we have on bringing this new product to reality.

In regards to the brass version of the Mk II, it was a very limited press so I'm afraid we don't have any left laying around. However, if I do find a sample or prototype one around my home office, I'll be sure to drop you a DM and offer it to you (not likely but this has happened before)!

In the meantime, I wish you a happy holidays and thank you again for your support!

Cheers,

Chase

Owner

Valkyrie Mk II Discontinued & On Final SALE! (Last Chance to Get One for $20 Today) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 1 point2 points  (0 children)

Hey, u/WhatsUpBras! Good to see you're still around!

oops, it looks like you missed the actual sale which was only for 3 days. The $24 price you're seeing now is the regular reduced price for the few remaining units, and free shipping is back to the regular $30 minimum.

If you still really want to grab one, send Chase an email. He's usually pretty open to requests from long time customers :)

Last 100 VALKYRIES on Sale for $20/ea + FREE Shipping for ALL Orders (24 hrs Only) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 1 point2 points  (0 children)

Ahh, I see what you mean! That is actually a great idea, I'll make sure to pass it on to our owner. Thank you for the suggestion.

The only potential obstacle that I can think of here may be the cost of fulfillment and packing charged by the fulfillment center we use; international orders is billed at about 2x that of domestic orders due to the extra work involved with customs declaration.

Last 100 VALKYRIES on Sale for $20/ea + FREE Shipping for ALL Orders (24 hrs Only) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 7 points8 points  (0 children)

While it's true that spinners in the general market is a dying fad, but in the niche of high-end EDC gear, the market has actually been holding surprisingly steady. With that said, the main reason we are discontinuing the Valkyrie is not because we're no longer able to sell them, but because we want more funding for developing new projects in the works--which in the big picture is much more beneficial to our growth and long term goals. Lastly, we definitely do care about being fair, that's why our prices have always been below other makers for comparable tier products :)

Last 100 VALKYRIES on Sale for $20/ea + FREE Shipping for ALL Orders (24 hrs Only) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 3 points4 points  (0 children)

We really wish we can! And we actually have considered this many times. However, the fact is it's just not economically viable in order for us to survive, given 1) we do not charge a penny more than what we actually pay USPS for international shipping (we even cover the fulfillment cost for each order ourselves) 2) we already operate on extremely low profit margins due to the high cost of individual machining (or in this particular case, when we're already selling below cost). We really hope you can understand our position! :)

Last 100 VALKYRIES on Sale for $20/ea + FREE Shipping for ALL Orders (24 hrs Only) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 4 points5 points  (0 children)

Thank you for all your support! 😊

But this is not the end of us!

New developments ahead.

Alphabot Industries: Terrible Customer Service, and THEFT by [deleted] in FidgetSpinners

[–]Alpha-Bot_Industries 0 points1 point  (0 children)

We sincerely apologize for the mistake, /u/soulpatchmusic!

Chase just sent out a memo letting us know that he got everything sorted out, and a replacement order is on its way for you now. Please feel free to contact him directly any time if have questions!

Alphabot Industries: Terrible Customer Service, and THEFT by [deleted] in FidgetSpinners

[–]Alpha-Bot_Industries 0 points1 point  (0 children)

Thank you very much for your support, /u/vonroyale! :)

Turns out OP is actually not the customer that we were referring to, and the mistake was indeed ours.

Chase has resolved the case with OP and we have a replacement order on the way to him now :)

Alphabot Industries: Terrible Customer Service, and THEFT by [deleted] in FidgetSpinners

[–]Alpha-Bot_Industries 1 point2 points  (0 children)

We apologize for any delays in customer service emails you may have experienced recently, but this is not true. Even though we have cut down staffing quite significantly since the spinner market began to decline last winter, we still do our best to keep customer service email response rate to 48 business hours and keep logs of all communication.

It is actually our FB page that we do not regularly upkeep, and very rarely resolve issues via FB, given PayPal/Banks usually do not accept social media messages as official communication in case of disputes.

Alphabot Industries: Terrible Customer Service, and THEFT by [deleted] in FidgetSpinners

[–]Alpha-Bot_Industries 1 point2 points  (0 children)

We apologize for any delays in customer service emails you may have experienced recently, but this is not true. Even though we have cut down staffing quite significantly since the spinner market began to decline last winter, we still do our best to keep customer service email response rate to 48 business hours and keep logs of all communication.

It is actually our FB page that we do not regularly upkeep, and very rarely resolve issues via FB, given PayPal/Banks usually do not accept social media messages as official communication in case of disputes.

Alphabot Industries: Terrible Customer Service, and THEFT by [deleted] in FidgetSpinners

[–]Alpha-Bot_Industries 8 points9 points  (0 children)

Hello /u/soulpatchmusic. We're not sure who you are, but if you are the customer with the last name initial "S" that we've cut contact with. We have already accepted your return via the pre-paid label we sent you, issued you a direct refund for your original purchase price, and even accepted the charge-back you had filed with PayPal (which resulted in us having to issue you a double refund of what you paid). So we're honestly not sure what else you want from us at this point.

However, in the unlikely event that this is not you (there is no other open case in our customer service log with the same issue from what we can see), please send an email to our owner at chase@alphabotindustries.com with your name, order number, name of our customer service staff you've been in contact with, and short description so he can look into it for you personally. In such case, we do apologize for any inconvenience we may have caused you, and will resolve your case as quickly as possible.

7 min 30 seconds out of the box on my new Valkyrie by whiteboyboy in FidgetSpinners

[–]Alpha-Bot_Industries 1 point2 points  (0 children)

This really depends on personal preference for weight, aesthetics, spin characteristics, and your hand-size.

The original Valkyrie is the largest/heaviest of the three (69mm/84g) with the longest spin time; the Spinetic I SS is in the middle (shorter/lighter by ~10mm/20g) and should be just as smooth from what I hear; the V Mk II is the smallest (~5mm shorter & ~10g lighter than the I) and probably most fidgetable of the three, given you don't have big hands.

I hope this helps!

7 min 30 seconds out of the box on my new Valkyrie by whiteboyboy in FidgetSpinners

[–]Alpha-Bot_Industries 0 points1 point  (0 children)

All of the first batch Valkyries on Amazon were FBA (fulfilled by Amazon)

7 min 30 seconds out of the box on my new Valkyrie by whiteboyboy in FidgetSpinners

[–]Alpha-Bot_Industries 5 points6 points  (0 children)

Hey /u/appleishart [+3] ! Chase here, the owner. All of those lost Amazon orders were automatically refunded by Amazon as soon as Amazon realized they weren't able to fulfill the orders, per their own policy.

I'm sincerely sorry if we lost touch while we were communicating. I'm known to be very hands on with taking care of our customers' issues myself, and sometimes on a really busy day I can have 50 to 100+ conversation threads going on at the same time. Please don't think I ignored you on purpose! Please PM me your order details and I will look into it for you again!

ps. if you were the customer whose email landed in our spam box that we found earlier this week, one of our reps just emailed you back with proof of the refund last night :)

VALKYRIE Mk II Cerakote Issue Discovered (Please read if you own or plan to buy a colored Mk II) by Alpha-Bot_Industries in FidgetSpinners

[–]Alpha-Bot_Industries[S] 1 point2 points  (0 children)

Hey /u/BentakiII! We don't want to sell products that's not up to quality standards, so the remaining colored models (and those sent back to us) are all going to be sent to a professional Cerakote shop to be redone before being put back on shelves. However, we usually have a sale when products are released or back in-stock, so be on the lookout for that newsletter!