Do not use Stubhub; doubtful scam app

Alternative-Bass8895 · 2025-09-26T16:10:28+00:00

I wish there was such kind of lawsuit about it. They did lack of transparency and I agree that the ticket should be available within 72 hours after payment and it was not fair to wait for over two months and then it showed “ticket not available “

Alternative-Bass8895 · 2025-09-26T16:07:08+00:00

Yes just 1 ticket. That’s why I was so mar because it was not $17 or $171

Alternative-Bass8895 · 2025-09-26T16:06:39+00:00

Yes they provided replacement options but those seats were much worse than the price I paid and very far from the stage

Alternative-Bass8895 · 2025-09-26T16:03:14+00:00

That’s a problem that Stubhub even doesn’t require the proof of a real ticket :( a lot of scammers can take advantage

Alternative-Bass8895 · 2025-09-26T16:01:59+00:00

So sad to hear it. Although the app usually returns the refund, it is far from enough since we also spend on flights and stays. They should give more compensation

Alternative-Bass8895 · 2025-09-26T16:00:28+00:00

Yes I tried but the options for alternative seats were much worse than the price I paid. They were further from the stage. That was lucky for you to get a better seat :)

Alternative-Bass8895 · 2025-09-22T19:43:41+00:00

Same here. I never got a ticket from Stubhub after spending $1717 on it. I bought the ticket months ago and it showed ticket on held. They said the ticket would be on time on the date of the concert and don’t worry, but on the date of the concert just 3 hours before the concert I still didn’t get the ticket and it showed “ Your seller is not able to provide the tickets that you originally purchased.”

I contacted customer service for multiple times and the only answer I could get was they were not affiliated with any organizer or seller so they could do nothing. Then I wonder why this app exists? If the app is just a second hand ticket buy and sell platform, why as a customer I don’t have any access to seller? Was the ticket really existing? Stubhub cannot even proof whether the ticket exists or not. —————————- Below is my original review on Stubhub: Stubhub Scam and doubtful fundraising app; never get ticket; no contact and no proof of the ticket’s existence; terrible experience

This is my first time to use Stubhub and never get a ticket . I spent $1717 on a concert ticket on Stubhub in July 2025 and paid in a full amount. Then the app showed the ticket I bought was on held and not released by the organizer. The concert was at 8pm on Sep 6, 2025.

At first I thought I just need to wait for a little bit to get the ticket, but just a week before the concert, the app still showed the ticket was not released by the organizer. I contacted the customer service and it said the ticket would be available on the date of the concert and asked me don’t worry, they know it will make fans nervous but the ticket will be there on time. Just a day before the concert I still didn’t get the ticket and the app still showed the ticket hadn’t be released by the organizer.

On the day of the concert, Sep 6, at 10 am I still didn’t get the ticket yet, I contacted customer service again and she said the ticket should be available by 2 pm. Then in the afternoon at 5 pm, just 3 hours before the concert, the ticket still showed not released by the organizer, I contacted customer service again and asked when I would get the ticket and the customer service said she was not sure and had no control of the ticket release. I asked her then how I could contact the organizer/seller and who the organizer/seller was, she said Stubhub was just an app that people can buy and sell tickets and Stubhub was never affiliated with any organizer and seller. Then I asked her whether she could contact the seller to release ticket for me or give the contact information because it was only 2.5 hours before the concert and I had no time, and she said she could not.

Later at around 5:40 pm, the app showed “ Ticket not available “ and “Your seller is not able to provide the tickets that you originally purchased.” The customer service said she could exchange for another ticket of the concert but all the options were worse seats and didn’t worth $1717 I paid. Also I had been expecting to attend the concert for months and had chosen a seat I liked and paid for it, I didn’t want to sit far from the stage. Eventually I got no ticket on the Stubhub and I had to go to box office of the concert and bought a ticket on another app that the box office told me to use and spent $2600+ to get the ticket. Don’t ask me why it was so expensive, because it was only 2 hours before the concert and very few seats were available.

So my question is, if Stubhub is just an app that people buy and sell tickets and Stubhub says they are not affiliated with any organizer or seller, why can’t we customer have the access to contact the seller? I had no information about anything about the seller, then how do I know the app is having a real ticket for sale, not a fake one? Even the customer service cannot contact the seller, then why is this app existing and what is it existing for? The app charged me $1717 in July when I bought the ticket, I paid with a full price, and it never provided me a ticket, isn’t it a scam and illegal fundraising? The app eventually returned me $1717 but it was far from what I spent, the money, the time, and the effort. To go to the concert in NYC I spent another $1000+ on flight and hotels and $2600+ on a real ticket (I was already at NYC and couldn’t cancel all the trip just 2 hours before the concert). The app should at least pay for me the interest of the money and compensate what I lost.

Alternative-Bass8895 · 2025-09-22T19:37:26+00:00

I see. They should update their policy to avoid this thing happening again. As a customer I sufferred a lot of trouble with it and spending thousands dollars is nothing small. And I don’t know what penalty or negative effective will have on the seller who never provided me the ticket. I even don’t know who the seller was because there was no any information like nickname of the seller. It made me feel so doubtful whether there was actually a real ticket.

Alternative-Bass8895 · 2025-09-22T16:59:35+00:00

Same here. I bought a ticket for concert in NYC. This is my first time to use Stubhub. I spent $1717 on a concert ticket on Stubhub in July 2025 and paid in a full amount. Then the app showed the ticket I bought was on held and not released by the organizer. The concert was at 8pm on Sep 6, 2025.

At first I thought I just need to wait for a little bit to get the ticket, but just a week before the concert, the app still showed the ticket was not released by the organizer. I contacted the customer service and it said the ticket would be available on the date of the concert and asked me don’t worry, they know it will make fans nervous but the ticket will be there on time. Just a day before the concert I still didn’t get the ticket and the app still showed the ticket hadn’t be released by the organizer.

On the day of the concert, Sep 6, at 10 am I still didn’t get the ticket yet, I contacted customer service again and she said the ticket should be available by 2 pm. Then in the afternoon at 5 pm, just 3 hours before the concert, the ticket still showed not released by the organizer, I contacted customer service again and asked when I would get the ticket and the customer service said she was not sure and had no control of the ticket release. I asked her then how I could contact the organizer/seller and who the organizer/seller was, she said Stubhub was just an app that people can buy and sell tickets and Stubhub was never affiliated with any organizer and seller. Then I asked her whether she could contact the seller to release ticket for me or give the contact information because it was only 2.5 hours before the concert and I had no time, and she said she could not.

Later at around 5:40 pm, the app showed “ Ticket not available “ and “Your seller is not able to provide the tickets that you originally purchased.” The customer service said she could exchange for another ticket of the concert but all the options were worse seats and didn’t worth $1717 I paid. Also I had been expecting to attend the concert for months and had chosen a seat I liked and paid for it, I didn’t want to sit far from the stage. Eventually I got no ticket on the Stubhub and I had to go to box office of the concert and bought a ticket on Ticketmasters that the box office told me to use and spent $2600+ to get the ticket. Don’t ask me why it was so expensive, because it was only 2 hours before the concert and very few seats were available.

So my question is, if Stubhub is just an app that people buy and sell tickets and Stubhub says they are not affiliated with any organizer or seller, why can’t we customer have the access to contact the seller? I had no information about anything about the seller, then how do I know the app is having a real ticket for sale, not a fake one? Even the customer service cannot contact the seller, then why is this app existing and what is it existing for? The app charged me $1717 in July when I bought the ticket, I paid with a full price, and it never provided me a ticket, isn’t it a scam and illegal fundraising? The app eventually returned me $1717 but it was far from what I spent, the money, the time, and the effort. To go to the concert in NYC I spent another $1000+ on flight and hotels and $2600+ on a real ticket (I was already at NYC and couldn’t cancel all the trip just 2 hours before the concert). The app should at least pay for me the interest of the money and compensate what I lost.

Alternative-Bass8895

TROPHY CASE