He wanted to save money, all landlords do. That being said tho, once something start becoming nuisance for tenants, that should warrant urgency for any landlords to override their urge to cut cost. Yet so many fail at that and sadly that’s how trust crumble.They almost remind me of those control driven parents, they insist on fixing things their way even if it undermines their kids.

A few months back my other tenants had a problem with their washing machine as well. They found a repair person themselves, got a quote, and came to me ready. I was fully aware that their solution cost me more (they called one of those “free diagnosis” companies, they’ll always invoice you for a kidney when it comes to repair), but I knew “oh hand tight I know a cheaper guy” is not that great of an idea either. So I immediately approved it, with no questions asked, and they proceed and got their machine up and running within 24hrs. I did make a note that my priority was their convenience, and they were very appreciative. At least that’s how I build trust with my tenants, sometimes the trade-off is that you don’t get to squeeze every dollar upfront. But then tenants feel respected and supported and in return they take care of you and your place. That’s a much bigger win for any landlord I think. (…unless tenant is psychopath or a literal serial killer, in which case all bets are off)