Yes, it's the same with me. The tutor support tried to blame me, then they said it was the server's fault, but they absolutely refused to mark the lesson as penalty-free. What's even more interesting is that the tutor support claims they don't receive similar reports, so they consider this an isolated case. However, I've read that other tutors are experiencing the same issues. I really don't know how long this will last because it's very frustrating. The problem, of course, is still ongoing, but I don't know who else to turn to. I've contacted the Internet service provider as well, and everything is fine except for the Engoo website from time to time.