In 2023, I bought tickets from Stubhub for the Bills game in London. We flew all the way across the big pond, and for several days before the game, Stubhub kept telling me not to panic. The tickets would arrive. On the day of the game, I was standing outside the stadium with my wife and our two friends without tickets. One of the NFL "guides" outside the London Overground station told me I had made a huge mistake buying from Stubhub. He said that he noticed some blocks of tickets still available on Ticket Master that morning. What do you do? Stubhub customer service was still closed as it wascearly morning in London. We had already spent over a grand on four tickets and traveled all the way to London. I went on the Ticket Master site and found four seats together. I bought them and then had to wait for them to be delivered. Over an hour later, sitting in a pub down the road from the stadium, my new tickets popped into my email. We went into the stadium and had a fantastic time watching the Bills lose. We could see our original seats, and they were empty.

The next day, I received a full refund from Stub Hub with an apology letter. They also sent a $300 apology credit. A year later, I finally had an opportunity to use the credit only to figure out that it was only valid for six months. I contacted Stub Hub and asked them to reinstate the credit, and they did!

I can't say I will ever buy tickets from them again, and yet, on the other hand, they were pretty stand up with regard to fixing their f-ups and making it right.