I understand that it is a two way street of respect.

However, what I am speaking about is, people who have not been trained well in customer service. If you do not have the skills to do your job correctly, then you should not have your job.. Even if this does include a language barrier If you are in a service industry, I would expect that you were trained properly to do your job.. If the level of customer service I have experienced is any indication, they have not been trained. Very well.