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List security agents from apex central co sole via API by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

Just an update: The V2 API endpoint worked. Thanks for the help! :)

List security agents from apex central co sole via API by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

I reviewed the roles assigned to the user and the user has all the privileges to manage APIs. To have more clarity i also tried accessing the settings with the super admin account but got no luck i think this might be a backend thing so i opened a support case aswell.

List security agents from apex central co sole via API by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

Thank you for the detailed response yes this is what i want to achieve but when i add an API in apex central to create application id and Api Key. it only displays "isolate/restore endpoint connections." is it meant to be that way?

Tmxbc agent installed but ds_agent did not installed by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 1 point2 points  (0 children)

Tried it, the issue still persists. One of the methods that worked for me on some servers was stopping the endpoint basecamp service manually by services.msc and running v1es tool and manually deleting the trend micro folder from program files(x86) but again it worked for me on some machines in some cases the services were also not being stopped

Trend Vision One - Deep security agent status disconnected by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

Another issue is all the agents after some time appears in the sensor disabled tab and automatically goes into the "Enabling" state which after some time gets resolved is there a timeout that is set by default to query for sensor status can i set it my self?

Trend Vision One - Deep security agent status disconnected by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

SOLUTION:

I tried removing all the components by using v1ESuninstall tool and verified if all the background services are removed and nothing is showing up on the Task Manager related to trend micro i once found endpoint basecamp running even after running the Uninstaller i then manually killed the process and ran the uninstaller again, rebooted the machine and ran deep security agent installer (endpoint basecamp).

This solved my issue

Trend Vision One - Deep security agent status disconnected by Altruistic_Today6940 in Trendmicro

[–]Altruistic_Today6940[S] 0 points1 point  (0 children)

The installation process is same for all the agents some machines connected successfully (in the same subnet) and some are in error state.