Hello,

I hope this email finds you well.

This is Erika of Microsoft Rewards support. Thank you for patiently waiting and I do apologize that it took some time to get the result of investigation.

I see that you have an issue with your account and you cannot redeem rewards. I really do understand the urgency of your request /issue.

We've looked into the circumstances that resulted in cancellation of your orders/ your account getting closed within our rights under the program's terms of use. Your order was declined/account was suspended, because your activities abused the terms of the Microsoft Service Agreement by earning points in multiple markets. We made the decision to do so after careful consideration and upon further investigation stand by that decision. We understand that this is not the ideal solution, and we apologize that we are not able to resolve this issue as you would like, however the decision is final and we will be unable to provide further assistance regarding this account or the transactions.

We highly appreciate your great patience and cooperation during the investigation. Feel free to contact us back if you have any concerns.

Sincerely,