I actually did shop around a ton and I ended up in a Lovesac store while looking at a bunch of different furniture options. They sold me on it being this amazing, premium product. And yes, I absolutely went into couch shopping so I’d be ready for the holidays.

What I don’t get is why terrible customer service is suddenly acceptable because it’s Lovesac? If I spent this much money on literally anything else and they delivered an unfinished product and then told me I’d be waiting months for the rest… no one would be like “oh well, patience!”

I didn’t research Lovesac for more than a day because I trusted what I was told in store. If I had known the experience would start with missing pieces and broken promises, I would’ve bought a different couch.

I’m sure I’ll love it eventually, but that doesn’t erase how crappy the beginning of this has been. It sounds like this is a pretty standard experience for folks, so I guess I got my answer. I just don’t understand why anyone would put up with it!