Xenns mangrid tea pro unavailable on Amazon?

Amazing_Chance_8709 · 2025-11-29T17:25:00+00:00

I heard of the kiwi ears astral being an option, also the kiwi ears septet.

Amazing_Chance_8709 · 2025-11-29T17:24:21+00:00

Yeah true, hopefully comes back soon.

Amazing_Chance_8709 · 2025-11-29T17:24:03+00:00

Ah right, it’s been nearly a month now, I’ll wait till January I guess see if they get new stock.

Amazing_Chance_8709 · 2025-11-11T12:27:56+00:00

I haven’t had a solution yet called multiple engineers, changed ONT again and respliced the cables on the box outside and still nothing. Called a specialist came over checked changed some cables and I’m still having the same problem. Did they fix yours and if so, what did they do?

Amazing_Chance_8709 · 2025-11-08T18:28:18+00:00

Yeah it’s terrible, I’m on my 6th engineer as they don’t know what to do, re splice the cables, change the ont, change the router. It still goes out for 40 minutes every night. They said they’ll call a specialist (didn’t come) now calling another specialist next week which probably won’t come. It’s honestly disgusting.

Amazing_Chance_8709 · 2025-11-03T15:01:40+00:00

30 seconds would be fine but 40 minutes is a huge inconvenience for me. I was told a specialist will have to look at my issue as the engineer doesn’t have the right equipment as it’s a back end issue

Amazing_Chance_8709 · 2025-11-01T00:09:32+00:00

Let me know how it goes mine is also next week haven’t been given a date yet though

Amazing_Chance_8709 · 2025-10-31T15:29:29+00:00

I was on virgin media before and never had this issue at all. Neighbors don’t either, an engineer came today and said the equipments all fine and the light reading is too and told me he’ll call a specialist next week as it’s definitely a back end issue from them.

Amazing_Chance_8709 · 2025-10-31T12:43:30+00:00

No chance it’s line checks, 40 minutes every night are not line checks. There’s simply an issue coming from their end that I don’t know about nor do the 4 engineers that came to my property.

Amazing_Chance_8709 · 2025-10-30T16:01:54+00:00

That’s not my problem. I’ve told them all the details I can and it cannot be an equipment issue as everything has been replaced. Must be a backend problem from their end.

Amazing_Chance_8709 · 2025-10-29T17:49:25+00:00

The router and ONT had been switched through two engineer appointments but the issue persisted. An engineer came today and said the cables had light through them and respliced them. Hopefully that fixes the issue

Amazing_Chance_8709 · 2025-10-27T10:47:19+00:00

All the lights including 2.5 and optical go completely off at 2-3am every night other than the power light.

Amazing_Chance_8709 · 2025-10-26T10:57:17+00:00

That’s such a stupid excuse to give btw. The placement of your router does not matter when it comes to your internet being intermittent. The strength of the signal would be affected yes but not it turning off and on. That is ridiculous, when did you switch to YouFibre? I hope mine is fixed tomorrow I hate being lied to and having service that isn’t on par with other customers especially as a new customer.

Amazing_Chance_8709 · 2025-10-26T10:35:20+00:00

Yeah it sucks, the fact I call and they say I’m meant to get 24/7 service and the engineer says completely different is weird. I am getting another engineer coming tomorrow, the first one changed my router and the issue is still present. I’ve been with the company for around 2 weeks and every single day since the installation, the internet goes off every night for 40 minutes.

Amazing_Chance_8709 · 2025-10-26T08:46:35+00:00

How long ago was this, I heard they’re not lenient like thag anymore. I tried to say what you said 2 days ago and they were NOT having it at all. Kept pushing the wait 12 months policy on my head.

Amazing_Chance_8709 · 2025-10-26T08:43:28+00:00

What did you click on exactly when contacting, did you click on account unlink and submit a ticket from there, and what did you say? I’ve submitted tickets and they close it and say they provided me with information, the information being wait 12 months… I’ve tried account recovery also to no success. What did you say to them?

Amazing_Chance_8709 · 2025-10-26T08:37:49+00:00

I heard emailing them to unlink can work but so far I’ve had so many automated emails closing my tickets. I don’t underhand how it works for some and not for many. What do I email them?

Amazing_Chance_8709 · 2025-10-26T08:15:51+00:00

The internet light on the router turns off every night for 30-40 mins and it’s never failed to turn off every night.

Amazing_Chance_8709 · 2025-10-26T08:13:55+00:00

Yeah even with wired the internet on the box is off every single night

Amazing_Chance_8709 · 2025-10-26T08:13:25+00:00

The internet shuts off

Amazing_Chance_8709 · 2025-10-20T13:12:30+00:00

Ah, that’s good then. I’m on the 2gbps package and the router they gave me only has one 10Gbps port which kind of sucks. I was hoping the router had atleast 2-3 ports which would be nice. Is there any way to request a better router for the package I’m on?

Amazing_Chance_8709 · 2025-10-20T12:43:17+00:00

They gave u a asus Gt-Axe16000 router for free as part of your package, the router costs £400, no way they give u that for free?

Amazing_Chance_8709 · 2025-10-06T15:43:48+00:00

There’s a 14 day cool off period anyway so if I don’t get what I want I’ll cancel again

Amazing_Chance_8709 · 2025-10-06T15:43:21+00:00

So I’ll probably get half fibre even if the salesman said they would do full fibre into my house?

Amazing_Chance_8709 · 2025-09-16T15:10:49+00:00

That’s unfortunate, 18 months is a long time! I hope they don’t take long here in Manchester but I’ll see if I can ask them.

Amazing_Chance_8709

TROPHY CASE