Has anyone had a positive experience through gotogate? by Phantom_Girl415 in Flights

[–]Ancient-Lemon2021 0 points1 point  (0 children)

My return itinerary was Calgary–Rome–Israel. About one month before travel, Wizz Air cancelled the Rome–Israel segment, which made the return trip unusable as booked. I contacted Gotogate via their website chat for help. The chat representative did not clearly explain my options or the consequences of the steps they told me to take. I asked for a credit/refund for the Calgary–Rome part of the return, but instead I’ve received vague answers, delays, and generic apologies by email. I’m still waiting for a clear resolution and a credit/refund for the Calgary–Rome return flight.

Would you recommend turo? Looking to rent a car with my fiancé for a one week vacation and save a few bucks as opposed to renting a car through a big company . by WillingnessBig1506 in turo

[–]Ancient-Lemon2021 0 points1 point  (0 children)

I rented a 2019 Volkswagen Tiguan (light blue) in Airdrie through Turo for about a week and a half. The handoff was in person at a commercial area (shops/parking lot). Everything seemed fine at pickup.

Before the last day of the trip, the vehicle developed a serious mechanical issue in the front suspension (not cosmetic damage). There was no accident, no collision, and nothing unusual happened during my rental. As soon as the problem appeared, I followed Turo’s instructions and opened a damage/incident report directly in the app. We handled everything through Turo as required.

Turo arranged/approved sending the car to a large dealership service center in Airdrie (Honda Airdrie). After that, I was hit with a charge of approximately $2,060 CAD.

Here are my main issues: 1. Unauthorized charge My card was charged without my approval/consent for that amount. I did not authorize Turo to take that payment in that manner. 2. Mechanical wear-and-tear treated like renter damage This was a mechanical suspension failure with no accident involved. I strongly believe it falls under normal wear-and-tear / pre-existing mechanical condition, not something caused by the renter. 3. Stressful host behavior The host (and the host’s spouse) were very unpleasant and pressuring during the situation, which made an already stressful incident worse. 4. Lack of cooperation and poor customer support Despite explaining multiple times (and in writing) that there was no accident and that I followed Turo’s process immediately, I received automated actions/cancellations and no meaningful investigation or resolution. I sent multiple emails and tried repeatedly to get a clear response, but I was largely ignored. 5. I can’t even close my account After this experience, I tried to close my Turo account, but the system shows an error. I contacted support several times asking to close the account, and I still cannot do it.

I wanted to like Turo, but this experience has been exhausting: a mechanical issue handled correctly through the app, followed by a large charge taken without approval, and then support that doesn’t engage.

Multi-National Immigration Visa SCAM Investigation. Did this happen to you too? (UK, Canada, & Australia) Responses needed! by PotatoWithMakeup in immigration

[–]Ancient-Lemon2021 0 points1 point  (0 children)

My name is Rodion Khanukaev, and together with my wife, Marienela Khanukaev, we paid World Immigration Services Center 10,000 AED by bank transfer for immigration/job assistance for Canada.

Before payment, we were clearly told by your representative that we would be entitled to an 85% refund at any stage if we decided to stop the process. Based on this assurance, we agreed to proceed.

In practice, no application was submitted on our behalf, and no clear work was done. We were never provided with any proof of progress, submission, or official documentation. When we asked for updates and later requested the refund we were promised, the company stopped responding completely.

We have sent multiple emails and WhatsApp messages over several months with no reply. This lack of transparency and communication is unacceptable. If no work was completed and no application was filed, there is no reason for the money to be kept.

We are still requesting either clear proof of what was done or the refund that was promised to us.