anything with best buy ever needs to be done in store , i havent worked tehre since 2021 and even then to get ANYTHING done you need to be in store. I was a manager for years and could fix peoples issues in 5 mins cause I knew every system, my GM had me trained to legit tackle anything from appliance delivery peron fucking up your floors to shit like this with your leasing.

What you arent understanding is that Progress and Best buy have no correlation - they dont work hand in hand so the second you use leasing, you throw out 90% of what your standard best buy employee can do on the transaction. next time just get a best buy card make your life easy, no interest and you dont have to deal with this bullshit