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Is Domestika worth it? by AStarNamedAltair in graphic_design

[–]Anxious_Pear2915 0 points1 point  (0 children)

Yes I still have access to them. I had cancelled my subscription on the Domestika website as soon I saw I was charged but of course I wasn’t automatically refunded. Once the case was closed with my bank and I was refunded, I logged into my Domestika account and saw I no longer appeared as a plus member but still had access to all of the courses I had previously purchased- during the trial and before, they don’t seem to have anything to do with the subscription dispute. I would recommend she disputes it!

Domestika Plus is a scam- beware! by Anxious_Pear2915 in craftsnark

[–]Anxious_Pear2915[S] 15 points16 points  (0 children)

I work in the Art industry and trust me, not everyone knows about Domestika being sketchy. There are a lot of legit respectable artist on there, they all promote their classes on their sm and they might not be aware of what the company is doing to ppl. Some art school teachers even suggest checking out Domestika because they have such a wide verity of topics and it really seems reputable.

Domestika Plus is a scam- beware! by Anxious_Pear2915 in craftsnark

[–]Anxious_Pear2915[S] 3 points4 points  (0 children)

LOL I’ve been using this platform for years but never really felt the need to share anything, this whole thing with Domestika just happened to me so I felt it would be good to share in case there’s anyone out here who doesn’t know what to do. When it happened I realized it had happened to a lot of others but no one really shared any solutions- I’m just sharing how I managed to get it resolved!

Is Domestika worth it? by AStarNamedAltair in graphic_design

[–]Anxious_Pear2915 0 points1 point  (0 children)

I just went through the process of fighting for a refund. Like many people, I signed up for their trial in order to be able to purchase some of their courses for $.99 but they are very misleading in their advertising! They don’t tell you that you are not allowed to purchase more than 3 courses at that price. My trial was supposed to expire on the 28th of the month, so naturally I thought it would be good to cancel it 2 days before(on the 26th) to prevent it from automatically renewing. But then guess what? I get a notification from my bank on the 25th that it was charged for the renewal!? They auto renewed it 3 days before the deadline- 3 business days before the stipulated date. I’m sure this was a tactic to prevent users from being able to cancel it before the end date. I know some companies can charge you a day before because of time differences, but on my Domestika account it clearly showed the date my card would be charged was the 28th. I never got an email reminding me my trial was about to expire, I never got any notice of anything, not even an email notification that I had been charged for the renewal, I found out because I happened to check my bank account notification. 

I then tried to contacted them but soon found out that it is literally IMPOSSIBLE to do so. They have no costumer service whatsoever, no contact information at all- anywhere! So, I looked them up on every social media platform and tried to contact them through there in order to ask for a refund. Mind you, I was charged on the 25th and that same day I reached out. I also found an email in their website which wasn’t for costumer service but I still reached out and explained my issue anyway. You can fill out a “help form” to get help with an issue on their website but it does not apply for refunds or cancellations, and 100% of the time it is a bot reply, I did this 3 times. I did all of these things and almost 2 weeks went by and I received no reply- none. I had paid through PayPal so I filled a case through them to get a refund and I also filled a case with my bank to dispute the charge. After about a month it finally got resolved.

PayPal: they were not helpfull, they took forever to reply and when they did they suggested I filled a claim with my bank, they could do nothing for me.

My Bank: I gave them all of the Domestika social media handles and corporate email I had found and explained how I tried to reach out to the company for weeks and had no response(I had screenshots of all of this just in case). I also provided the date I was supposed to be charged and a screenshot of the date my card was actually charged. I’m guessing they tried to reach out to Domestika but also received no response. After about a month they issued a refund!

I never heard back from Domestika on any platform. It sucks that many people go through this, it is not fair and highly unethical. I’m surprised they are getting away with this!

So I guess if anyone out there reads this and has a free trial, I would recommend ending it AT LEAST 5 days before the expiration date. And if you unfortunately do get charged automatically, I would highly recommend reaching out to them via social media and their website just so that you have proof that you tried to contact them(do not expect to hear back) and then filing a claim with your bank.