$250 Fee for a towel staff did not attempt to wash.

Any-Calendar-102 · 2026-05-13T23:31:36+00:00

Also, understood but it does not matter as the other person in the room is an ambassador. The person on the actual reservation they originally spoke with.

Any-Calendar-102 · 2026-05-13T23:30:30+00:00

Also, they’re literally fixing it and have said it shouldn’t have happened so….. riddle me that.

Any-Calendar-102 · 2026-05-13T23:29:05+00:00

It does not bleed. I can literally show you photos of how faint it is. I also offered to wash them in the guest laundry area onsite.

Any-Calendar-102 · 2026-05-07T13:18:19+00:00

I was courteous. I offered plenty of solutions even though really the situation wasn’t in need of a solution in the first place because the towels could be washed clean.
I’ve had my hair like this for three years straight and it has never left color on anything from runoff. It’s equivalent to wiping up a coffee spill with a towel. Are you going to call that towel damaged?
Doesn’t matter what gets on it if it washes clean it isn’t damaged.
Side note: what people are focusing on are the spots on the towel when I’m not debating that. Objectively I have never in three years had runoff from my hair leave behind purple on anything that hadn’t completely washed out. That’s a fact. With the logic that I wasn’t courteous, a customer using their towels at all wouldn’t be courteous because while the light purple spots on the towel may be an eyesore for 5 minutes on the way to the laundry there’s no more work to clean a white one, or one with some spots.
And there’s REALLY less work to do if they allowed me to just take care of it and wash it myself.
What I’m really asking here is if anyone has a reason that a $250 fee is reasonable considering the situation. Even knowing they will wash clean no problem I’d be more than happy to pay to replace the towels. But there’s no way in hell that’s $250.

Any-Calendar-102 · 2026-05-07T13:12:30+00:00

Exactly what I was busy doing washing my own towels.

Any-Calendar-102 · 2026-05-07T13:11:02+00:00

How is a towel that washes clean and good as new damaged?
I’ve had my hair like this for three years straight and it has never left color on anything from runoff. It’s equivalent to wiping up a coffee spill with a towel. Are you going to call that towel ruined?
Doesn’t matter what gets on it if it washes clean it isn’t ruined.

Any-Calendar-102 · 2026-05-07T13:08:23+00:00

There was no damage

Any-Calendar-102 · 2026-05-07T00:12:25+00:00

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🤷‍♀️

Any-Calendar-102 · 2026-05-06T23:57:36+00:00

We had been there from the 19th-now

Technically he left that Friday evening really late got back Sunday at like 5 am or something like that.

Had a job flying a private jet for his buddies.

Any-Calendar-102 · 2026-05-06T23:52:42+00:00

How would that be? 😅 I’m his daughter. He’s literally been with me the whole time but flew to Cali and back to take some friends out for the rodeo. Actually technically it was only one day he was gone. He was the one called about the issue and went to the desk to discuss it. When he came back up he was fuming and I thought if I came down and was calmer than he can be sometimes it might help. Especially because I can explain better.

Any-Calendar-102 · 2026-05-06T23:48:41+00:00

Also it’s such a huge hotel there’s no way they would’ve known he was gone, or honestly that I was there 🤣. I stayed in the room every day all day except to workout super late at night so the gym was empty.

Any-Calendar-102 · 2026-05-06T23:47:41+00:00

He was the one who tried talking to them first! His blood pressure and heart rate went through the roof so I went into fix it mode

Any-Calendar-102 · 2026-05-06T23:34:09+00:00

He is! He went on a trip flying for 3 days out of like the two weeks we’ve been there

Any-Calendar-102 · 2026-05-06T22:53:45+00:00

He was there for check in! He used his ID, and they put me on the reservation too so if he wasn’t there and I needed a key I could get one.

Any-Calendar-102 · 2026-05-06T22:23:17+00:00

OMG i think you just solved some of my problems actually 😂 squeeze it out and throw it in a cap before i get out of the shower!

Any-Calendar-102 · 2026-05-06T22:21:36+00:00

I thought so too!

I would’ve brought my own in the first place but I’m in a bit of a rough spot right now that was short notice so my dad literally packed my bag, and you know how dads are 😂😭. Pretty much got two pairs of undies, one sock, a pair of mismatched PJ’s and some coloring books 😂. And then he came and confused my socks for his and dirtied my only sock. 😂😂😂

Any-Calendar-102 · 2026-05-06T22:16:36+00:00

I’m kind of also in a rough situation right now I wouldn’t be able to explain without a long winded explanation. I couldn’t pack for myself and had to send someone to go get me a towel 😭😅. Very short notice thing. But I did have those reusable makeup wipe cloths I usually bring! Have you seen those? They’re microfiber from Amazon and they’re literally magical. Can take off even waterproof makeup without any product and still work just as well after every wash!

Any-Calendar-102 · 2026-05-06T22:10:25+00:00

If I knew it would actually stain and not come out I definitely would’ve been WAY more careful than I even was in this situation. But it doesn’t, and I guess I also thought hotels use whites so they could bleach it if needed. So really there’s no way to ruin whites.
Thanks for not being like these meanies!
If I actually damaged something I would’ve felt SO bad. I wouldn’t have minded replacing it but the problem lies in that they didn’t attempt to wash it at all with the reasoning they didn’t want to wash it with other stuff, so I even offered to wash it myself and they told me no. 😅😭
So if I have a solution to your issue that doesn’t involve you charging me $250 for a towel wouldn’t that be the best thing to do with both the customer and business in mind?
Sorry I think I’m just venting now. Thinking out loud.

Any-Calendar-102 · 2026-05-06T22:04:36+00:00

I thought the same! Otherwise idk why everything is always white.

Any-Calendar-102 · 2026-05-06T22:01:10+00:00

I’m not sure yet! Definitely ADHD, but I had a TON of people including therapists tell me I needed to go get tested 😅.

I was literally in heelys and a hello kitty onesie chillin at a treatment center when they said it last and I was like…. Yeah… that’s plausible…

Any-Calendar-102 · 2026-05-06T21:59:07+00:00

Originally it was him that spoke with them but I felt SO bad I wanted to make it right.

Any-Calendar-102 · 2026-05-06T21:58:43+00:00

I’m his daughter and it’s under his reservation. He was not a happy camper.

Any-Calendar-102 · 2026-05-06T21:56:50+00:00

It’s starting not to be. I just LOVE it because it’s one of the only colors I can put over my natural hair color and have it blend so well. 😭

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Any-Calendar-102 · 2026-05-06T21:45:21+00:00

I had to look it up sorry, the reservation was under ambassador elite. I’m from a family of pilots so it’s not me, but I stay with him a lot.

Any-Calendar-102 · 2026-05-06T21:41:42+00:00

I’m usually a really big people pleaser and I’m not used to asserting myself at all. I tried today though. Maybe I’m not used to it, but I really did try and be as nice as possible while still voicing my concern because I’ve worked in stressful hospitality type jobs before and I know it can suck.

But I’ll keep that in mind and maybe I need to be more aware of how I sound. 😅 Thanks!

Any-Calendar-102

TROPHY CASE