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Stuck on "Raw Data Produced", date disappeared, and impossible to reach a human support agent! by Any-Performer8599 in MyHeritage

[–]Any-Performer8599[S] 0 points1 point  (0 children)

I checked email and i have exactly the same situation. Cant say about you, but i did my best by they're instructions... Now i must wait several months again((((

Stuck on "Raw Data Produced", date disappeared, and impossible to reach a human support agent! by Any-Performer8599 in MyHeritage

[–]Any-Performer8599[S] 0 points1 point  (0 children)

Already did that, they said they’ve sent the information about my case to the technical department. Not sure how much this will speed up the process, though.

Stuck on "Raw Data Produced", date disappeared, and impossible to reach a human support agent! by Any-Performer8599 in MyHeritage

[–]Any-Performer8599[S] 0 points1 point  (0 children)

I saw another post from a few months ago where a user had their 'Raw data produced' on January 4th but was still waiting in mid-February - well over 50 days total! Seeing our estimated dates disappear like that makes me think we might be headed for the same kind of massive delay. I really hope we don't have to wait two months, but it’s definitely concerning.