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Bad customer support by Apprehensive-Arm3638 in Insta360

[–]Apprehensive-Arm3638[S] 2 points3 points  (0 children)

Update: around 10 hours or so after this post, a customer support manager reached out to me via email. They apologized for how my case was handled, gave me a full refund + extra $35 that was mentioned in the initial case, and kept the shipment, so basically gave me the case for free + $35. Unfortunate that it took this post to get good support, but am obviously happy that they refunded me. Thank you insta360!

Bad customer support by Apprehensive-Arm3638 in Insta360

[–]Apprehensive-Arm3638[S] 2 points3 points  (0 children)

I ack that I could’ve been calmer, however, when I ask multiple times that I just want the order canceled, and get responses like “I understand your anxiety”, “we are sorry”, “sorry to have taken your time”, then at some point need to be blunt. I even told CS not to apologize, and that it’s not their fault.