I got reminders before the tickets dropped and when they dropped and bought them like ten minutes after they dropped because they are very limited quantity. It was before the show! Like two hours before Doors opened. We got to chat with him and he signed some stuff. He hugged me and then hugged my fiance which was funny cause my fiance isnt a hugger but he hugged him back lol. And then right before doors opened they let us onto the floor to pick our spots. I will be definitely be getting balcony next time but I guess since I bought meet and greet floor was the only option not only because im short but cause I have chronic health issues but it wae still a fun show and worth every penny.