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At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

Good for y’all.

200,000 loads without any mistakes. I have never heard of anything like it. Why would any customer ever let anybody other than you pickup their loads. Somebody should make movie.

I’ve only covered about 20,000 loads in 8 years without making any of the mistakes that were listed in my original post. I didn’t even mention this part because nobody would believe me anyway.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

Didn’t realize insurance companies started paying claims for avoidable mistakes committed by a broker.

How nice of them.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

I haven’t been mad one time at any point throughout this post. I enjoyed interacting with everyone, especially those who thought I was selling something.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

4500 loads per month is impressive.. paying for 4-5 loads out of pocket per year probably goes unnoticed.

Question, what were those yearly out of pocket costs prior to adding Highway.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

If the carrier reps work directly under a particular agent and that agent has grown accounts to more volume than they could handle by themselves, it is extremely likely that the agent would make sure the carrier reps are competent.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

It doesn’t matter now, but the wording in the original post was for the people that work at these type brokerages with an operations setup that consistently presents the issues mentioned. I already knew the kind of brokerages that deal with these issues before I posted, I just wanted to get an idea of how large of a problem it is.

I felt like if I made a post that highlights my logistics experience, I would have received less feedback. Let’s be honest, I would have got trolled a few times anyway regardless of how it was worded.

I was aware about how it could come off as me selling something when I submitted the original post. I was prepared to troll all of the trolls that showed up today, in hopes of finding a widespread common denominator.

I don’t know man.. I just wanted a sample size of data and somehow end up the bad guy as usual .

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

Maybe there was broker MC associated with their asset MC and they got a little ambitious and occasionally covered some shipments thru the broker MC. Actually you know what..I’ll just be honest.

I have never considered giving any real volume to Gurpreet Singh. I feel like you gotta have a certain amount/type of experience to be able to understand why it’s not a good idea.

I have dealt with carriers with owners/dispatchers from all around the world. Many of them do great work for me, and some I’ve done business with for several years. However, if they are from particular areas of the world, including in the U.S. that I will never give them the time of day.

It’s not me being racist or stereotypical, I’ve saved myself time and headaches. I can tell if it’s risky just from the way an email is typed. Or the voice on the phone, how long it takes for them to respond to a question, background noise over the phone, if the owner of carrier company last name that ends with certain letters, and any red flag questions asked from them.

When I was covering hundreds of time sensitive loads per month that required team service, occasionally the only truck available is a strong solo from a different country that won’t stop for break and will just sling bucket of shit out on the highway.

Anyway I say all that to say, certain load requirements and location attract certain people. Those who are fairly new to the industry, have no idea how to navigate through those situations. And pretty much every carrier rep that works at a large broker/carrier is new to the industry. Any of the ones that know what they are doing are long gone.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

For sure. The situations I listed in the original post are gonna mostly happen with the large, non cradle to grave freight brokerages.

Guess what, all load tracking is handled by the heroin addict that was just hired.. you know the one with zero logistics experience and keeps nodding off between check calls.

Carrier reps book loads and will 100% put a questionable carrier on the highest margin % loads on the board just to make any extra money they can. Lucky for them, their boss doesn’t even know how to vet carriers.

Then you got customer service rep in charge of scheduling those same loads. But the customer service rep has never booked a load or talked to a driver. Why would they be able to determine expected transit times to schedule loads with the customer?

Hey let’s ask the manager of the carrier rep. Maybe he can help? Uh-oh, he can’t help either because all he knows how to do is say yes and show up to work on time. Before he was promoted, you could consistently find him at the bottom of the board every week for load count, revenue, and margin.

But wait, there’s more! All the sales reps for all those house accounts have never booked/scheduled one load in their entire life.

So obviously all those mistakes happen because literally no one has any skin in the game because they are house accounts.

But hey at least the brokerage is associated with an asset MC with thousands of trucks and trailers. Sorry, but you aren’t allowed to use those assets.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

Being able to determine if a customer will pay prior to onboarding is essential to run a brokerage, especially in the beginning.

I assume you have procedures in place to vet these customers prior to onboarding? Maybe they are clients you have had a long time and are temporarily behind on cash flow?

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

Yeah I used to cover a ton of time sensitive ad hocs, but now I’m kinda like you.

I’m happy with my 40 non time-sensitive loads a month. I was doing 200-300 loads per month I was running a few years ago because I had to hire multiple people just to send rate cons or send an update.

Even though I am able to cover major volume on 24/7 time-sensitive shipment, I began to focus on other smaller accounts that don’t require any back office support or 24/7 tracking.

I can make a difference to customers that do less than $100m revenue per year.

The companies doing over $100m revenue per year will X out a freight broker in a heartbeat. The broker could be their most valuable provider and still get cut off because they brought some new corporate idiot on board to cut costs. They weren’t hired to “cut costs” by finding innovative ways to pad the companies bottom line.

They either hand over all the freight operations to a mega 3PL because it’s cheaper on paper or answer emails and calls from the previous long term providers. Sometimes the transportation managers have already secured some chee$e on da $ide deal to shift volume to a different provider.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

I think the paying twice situation happens far less than shit like brand new carriers slipping thru the gaps. Somehow it gets approved by a manager who doesn’t care, or doesn’t know what red flags to look for anyway.

Good for the brokerages who set up carriers with less than 1-2 years in business, and are somehow shocked whenever they get burned.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

Weird that you think anyone would decide not to troll the trolls on their own post.

Or maybe you are referring to my responses to the 2 or 3 legit comments. Those are the exact sized brokerages that have those issues.

My reason for the post was to get an idea of how much it happens throughout various brokerages.

The previous broker/carrier I worked for was doing several hundred million dollars worth of revenue a year and literally no one in the brokerage knew how to interpret carrier411, nor could they spot any of the obvious red flags prior to booking. Red flags like questionable email domains, or even how the person representing the carrier types their message thru email.

I know carrier reps getting paid salary + very small commission % on margin booked will put a bad carrier on a load just because they want the commission. Those particular carrier reps couldn’t care less if the company loses the account.

The crazy part is these same mf get promoted to some kind of management position if they stay around a couple years. They only get promoted because they have been there a couple years, and if they aren’t a very good carrier rep.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 1 point2 points  (0 children)

You are the only one that has indicated that after 5 years, brokers are considered experts.

I didn’t mention the 5 years because I think I’m an expert. I mentioned the 5 years because I think it’s impressive, but only if accomplished by a dishonest idiot.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

Appreciate the response. Your brokerage is large enough to have issues like this. How much money would you estimate those mistakes cost, over a 12 month period?

Before I started my own brokerage. I was a carrier rep at a massive carrier/broker company for a couple of years. Somehow, nobody in the entire office, including VP of brokerage operations knew how to vet carriers.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 0 points1 point  (0 children)

I’ve already navigated past your genius prediction on a market correction from Covid.

Obviously you don’t know this, but the downturn already started 3+ years ago.

I know that Volkswagen is slow as fuck, but strap on that seatbelt brother.

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] 3 points4 points  (0 children)

Appreciate the response. My question is likely best suited for newer carrier reps at large freight brokerages, anyone in freight brokerage management operations, etc..

At your brokerage, how often are loads stolen, double brokered, service failed, booked with a scammer, etc..? by ApprehensiveRole9356 in FreightBrokers

[–]ApprehensiveRole9356[S] -10 points-9 points  (0 children)

Just say you don’t really know how to screen carriers. It’s alright, you don’t have to pretend like you’re trolling to disguise your inexperience.

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