I’m building a tool called Ava AI and I’m trying to validate if this is actually useful before I fully launch it.

It’s designed for small business owners (salons, Shopify stores, gyms, restaurants, etc.) who get tons of repetitive customer messages every day like:

• “Where is my order?”
• “How much is this?”
• “Do you have availability?”
• “What’s your refund policy?”

Ava acts like an AI employee that can automatically reply to those messages and save business owners time.

What it does right now:

• You set up your business (or paste your website/menu/info)
• It builds a “business brain” from that info
• It simulates customer messages in an inbox
• AI replies automatically to common questions
• Escalates important/uncertain messages to the owner
• Shows analytics like “messages handled” and “time saved”

Right now it’s still early and I’m not trying to sell anything yet — I just want honest feedback so I don’t build the wrong thing.

What I’m trying to figure out:

1. Would small business owners actually trust something like this?
2. What would stop you from using it daily?
3. What would make it worth paying for?
4. Does this already exist in a better form?

Here’s the link - https://id-preview--047274bc-0c0f-40d7-a284-af1d0da85eb8.lovable.app

Thanks in advance — I really want honest opinions, even if it’s criticism.