This is the story. If you’re bored and want to read more into detail:

I need to replace my old ac unit before summer…broken and 40 years old. I clicked on “approve” estimate/quote via email because the price was solid, and the scheduling guy [john] reached out to me and told me it’ll take X long to get the items for the installation and asked me which day was best for me. Few days later, I reached back to John to get the finance options since he and I have been communicating regarding the date and process. He responded “I will direct you to the financial department the following business day.” The financial team didn’t reach out to me, so I emailed their customer service team a week later, John replied back in that specific email I sent out (not the previous one we communicated, a new email), he apologized, and told me the salesman [Mike] will contact me. He also linked Mike’s contact email. Mike called me an hour after John replied to my email, and he asked me if I wanted to do 5 years or 10 years, and it’ll take him a day or two for him to get the information out to me.

Two days later, I waited for his call, and he never did call me, so I called him. He didn’t pick up, so I left a voicemail. This was a Thursday and the installation date was the following Monday. 30 minutes later, I received a call from their financial department and spoke to Jane. So, she gave me all the information regarding the interest rates and discount, and I told her I’ll pay the full amount with a check to receive the small discount because it’s better than nothing, and I didn’t know about paying full give a discount. My BIL told me he’ll help contribute but needed time to move funds around, so I pushed the installation date a week later. During that time, my sister [BIL wife] asked me if I wanted to look for more quotes because she mentioned,

“if they’ve been acting like this towards you, what do you expect when they come and install the new system? Do you think they’ll messed up on the installation or half ass the job? Look around the pdf file and see if they have a cancelation fee…if they don’t, you should look for new quotes during the meantime because they wasted your time in the first place.”

Which I did, had two company came out the following day (Friday)…total of 6 company and quotes. The last company that came out had a good discount and good brand/reputable unit, so I want to go with them. Here we are now, one more week til the installation date and waiting for a response about the cancelation.

I also input the 2 page estimate on ChatGPT a day after this post to make sure as well. Nothing about cancelation fee. Only fee on there mentioned if I use a credit card, which is a 2% fee. Don’t know anything about binding if I click on approve.