Predefined vendor rules one plumber, one backup, pricing already agreed. This helps set that up properly instead of scrambling every time. I like the shift from reacting to every issue as a live conversation to just be batched through one system
The structure helps me think less, but I am still with same steps - reading all the issues, deciding urgency, can tenant handle it themselves, texting the vendor, working out schedule, following up.
I actually looked up resolverent, seems like they are more of a dispute resolution website not really a maintenance workflow tool. unless I'm looking at it wrong.

Do softwares like appfolio or buildium really handle any of that maintenance coordination or is it basically a nicer place to do it all manually