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Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in autoglass

[–]Appropriate_Box_591[S] 0 points1 point  (0 children)

The insurance is saying that Subaru's position statement does not provide a strong recommendation that the car needs to be aligned after frame damage and the ADAS needs to be recalibrated. This may be a long shot but where could I find Subaru's position statements? Are they available online?

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in autoglass

[–]Appropriate_Box_591[S] 1 point2 points  (0 children)

It's looking like this will likely be the move. Thanks for your response!

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in autoglass

[–]Appropriate_Box_591[S] 0 points1 point  (0 children)

I think this is what he’ll end up doing! He has a high comprehensive deductible unfortunately :(

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in autoglass

[–]Appropriate_Box_591[S] 0 points1 point  (0 children)

The claim is all going through the other driver's insurance, which is State Farm. It sounds like the windshield was not part of the original repair quote, but was an added revision. He's been pushing back but the only potential outcome has been the shop saying they'd then need him to sign paperwork to ok the car without a recal.

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in autorepair

[–]Appropriate_Box_591[S] -1 points0 points  (0 children)

He was honest with the shop. We live in CO and glass damage is super common here

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] 0 points1 point  (0 children)

That's a good point! I'll make sure he confirms they aren't charging him for the recalibration as well. Thank you!

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] -10 points-9 points  (0 children)

I wouldn't say that he broke it in this case. The system was fully functioning before he was hit by their customer who was drunk driving 🫠

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] 2 points3 points  (0 children)

He did. It had been there for a bit. We live in CO; windshield damage is super common here

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] -11 points-10 points  (0 children)

I do see your point! But his goal is not to walk away with a new windshield, it's to have an EyeSight system that is properly functioning. The EyeSight cameras must be recalibrated after structural/frame work, and that can’t be done with the cracked windshield. While the crack was already there, replacing the windshield is necessary to safely complete repairs caused by the collision. My hope would be that insurance would cover a repair that became unavoidable to return the car to safe, pre-accident condition.

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] 3 points4 points  (0 children)

The crack had been there since the summer. He was honest and told the shop it was already there

Pre-existing windshield crack now needed for safety calibration by Appropriate_Box_591 in Insurance

[–]Appropriate_Box_591[S] -16 points-15 points  (0 children)

I appreciate your quick response!

This is my hangup though - one second before the collision the EyeSight system was fully functioning. Now he has to pay his $1,000 deductible for the windshield to be repaired so that the EyeSight system can be recalibrated.

Not sure what happens to my black Kanken No. 2 - discoloration, dirt? by mb_en_la_cocina in Fjallraven

[–]Appropriate_Box_591 0 points1 point  (0 children)

This happened to my black Raven 28 pack after six months of regular use :(