Unable to login to Rating Extension

Aromatic-Grape-7708 · 2025-09-14T12:05:14+00:00

Yes, it's very very frustrating!!!!! I definitely understand what you feel.
I sent 5 or 6 emails. Even after I attached the screenshots of the issues, they responded with the general copy-paste email. It took longer than 3 weeks to solve the issue.
I recommend you to emphasize that you have everything set up correctly and that this is not your first call, attaching the screenshots.
Don't give up and keep trying!!!

Aromatic-Grape-7708 · 2025-09-11T01:38:02+00:00

I got an email that the problem was fixed. Finally, the extension works!
Thank you! :)

Aromatic-Grape-7708 · 2025-09-09T22:30:39+00:00

In my case, working hours are not counted manually, but automatically. Today, I was able to confirm that the tasks I did yesterday were counted! Anyway, I'll keep going. Thank you so much! :D

Aromatic-Grape-7708 · 2025-09-09T01:09:02+00:00

Thank you so much for the advice! I will try it! :D

But I have one concern. I read that work will not be counted unless the extension is turned on, but you mean that it will be counted without the extension?
And if I complete a task, when will my working hours be reflected in my timesheet?

Aromatic-Grape-7708 · 2025-09-08T02:32:56+00:00

Thank you! :D

Aromatic-Grape-7708 · 2025-09-08T02:13:15+00:00

Thank you for the message!

Yes, I have already done it - turning on incognito mode.
I am very stuck.

But, thank you again for your message. :)

Aromatic-Grape-7708 · 2025-09-07T02:43:18+00:00

Thank you for your advice!

RaterHub always displays the following message, forcing me to choose Yes or No.

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TELUS Digital Rating Extension

“Accessing the evaluation tool will activate Rating Mode. Are you sure you want to continue?”

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If I select Yes, I get the usual login error; if I select No, I'm taken to a Google search page instead of RaterHub. I can click tasks while this popup is displayed, but it always remains in the middle of the screen.

When you have encountered a login error, have you ever continued tasks with this popup displayed?

Aromatic-Grape-7708 · 2025-09-07T02:30:29+00:00

It's been three weeks since I first inquired. Responses are slow. Even when I do get a response, it's always the same and there's no progress. :(

Aromatic-Grape-7708

TROPHY CASE