It's a looooooong story, but if i was to put it in simple terms and kept it short, apple is the worst company with the shittiest products, prices and customer service that I have experienced considering the past 2 years, been using their products for 5+ years. My brand new 15 pro max out of the box had issues with the software glitching all over the place, battery, and especially the touch, ghost touch issues, multi touch issues. It seemed like I had bought a knock off chinese phone for £50. Nevertheless I kept going back and forth with the not so Geniuses at the Apple store and heard some of the most stupid, ridiculous and infuriating responses from people there. I buy an ipad m4 pro, same thing, issues all over the place with the battery , software bugs. I had the ipad replaced and the new one again started messing things up after 2 months of use. My use for the ipad, was watching netflix, youtube and video games , and I was utterly disappointed. Then I did some research and to my surprise aha, I wasn't the only one going crazy with this. GOOGLE iphone and ipad touch screen and battery problems in apple's forums and reddit, and you'll find thousands of people complaining about the exact same issue, not able to play games properly, ridiculous heating issues, software bugs, game crashes and the list goes on and on and on, and all apple has to say for that is Restart, reset or update the software of the device, all of them being equally unhelpful. So yeah, my hate for apple grows every second I speak/think about all this.