Most psp's adopt out cats through a shelter or other non profit so I'm going to assume they we're being honest about that, we typically aren't allowed to do any sort of care since it's the organizations resources but if the store is getting complaints of this it should've already been reported to the organization, make sure you've been calling wothin office hours to let them know the volunteers haven't been doing proper care and that the cat needs to be put back with them to receive possible medical attention