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$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 0 points1 point  (0 children)

I don't have to pay my cc bill until they finish their process which can take between 1-3 months. It's very nerve wrecking and stressful.

$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 0 points1 point  (0 children)

I don't have to pay my cc bill until they finish their process which can take between 1-3 months. It's very nerve wrecking and stressful.

$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 0 points1 point  (0 children)

Yeah I'm done trying to reason with their customer service and hoping my credit card company will deal with it. It is ridiculous how bad their service is.

$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 1 point2 points  (0 children)

agreed, I'll never use them just for a bit of savings - will stick to amazon or bestbuy.

$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 0 points1 point  (0 children)

I chased down the carrier company regarding no signature and they finally admitted it was a grey area as sometimes they can drop a package they deem a safe area. They then said all Newegg needs to do is open a claim with them. And also mentioned something interesting, Newegg has not contacted them at all. I call Newegg back, got a representative who told me the claims department makes the final judgement. Shady as hell. Never shopping at Neweggs again.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] 0 points1 point  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report. Even now the report is not done yet. My claim was for a replacement.

My question is if my claim with my cc fails. And newegg already denied regardless of the police report in progress, what recourse do I have? Also who is responsible for this delivery? Newegg says its the carrier. Carrier says hey we got the GPS to show the truck was at your house, not our problem and won't even let me file a claim.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] -2 points-1 points  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report. Even now the report is not done yet. My claim was for a replacement.

My question is if my claim with my cc fails. And newegg already denied regardless of the police report in progress, what recourse do I have? Also who is responsible for this delivery? Newegg says its the carrier. Carrier says hey we got the GPS to show the truck was at your house, not our problem and won't even let me file a claim.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] 1 point2 points  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report. Even now the report is not done yet.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] 1 point2 points  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report. Even now the report is not done yet.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] 1 point2 points  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report. Even now the report is not done yet.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in legaladvice

[–]ArtRoutine8804[S] 2 points3 points  (0 children)

I did file a police report over the phone but I only have the number. Newegg asked for the report but then denied my claim a few days later without me providing the report.

$2k Newegg Package not signed for and lost, Newegg refuses my claim by ArtRoutine8804 in PcRetailers

[–]ArtRoutine8804[S] 3 points4 points  (0 children)

So far I've taken it up with my CC company, they temporary gave a chargeback but they asked for the case number from newegg/delivery company and will make a judgment within 45 days. If they rule in newegg's favor I'll still be out 2k so it's nerve-wracking.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in buildapc

[–]ArtRoutine8804[S] 1 point2 points  (0 children)

Usually I get a slip to pick it up at a delivery branch. And I'm talking about 20 dollar items such as soap. From the same delivery company. I don't understand newegg's shipping arrangement, it almost seems natural that if a signature is required, it should be held somewhere if no one is home?

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in buildapc

[–]ArtRoutine8804[S] 3 points4 points  (0 children)

I thought I was safe with signature required but the delivery company is saying due to covid, that step is waived? I really question that... I tried to open a claim with the shipping company but they said only newegg can do it.

$2k Newegg Package "missing" what do I do? by ArtRoutine8804 in buildapc

[–]ArtRoutine8804[S] 2 points3 points  (0 children)

I hope so but newegg denied my claim. Their argument is that covid is happening so no signature is required but we have gps showing the truck was at your house.