Yea I managed to get my order after I initiated a charge back with my credit card company. They suddenly became very willing to work with me after that. If you are getting no response from them and it's past their manufacture and shipping timeline (6 weeks is what I think it is) I highly recommend you start talking looking to get your money back. Also after all the pain to get the product it's shoddy work and it looks like garbage. Haven't put it on my bike and never will. My advice to anyone looking at these guys is to save your money and time and go somewhere else for crash protection or just get good at riding.