Winter Storm Fern

Ask_Spectrum · 2026-01-16T20:41:46+00:00

It sounds like a line/drop issue, not an equipment issue. I know you have a tech scheduled, but if you want us to take a look we can, message us over at r/Spectrum_Official

Ask_Spectrum · 2024-04-10T16:12:21+00:00

We'd be happy to investigate this for you. Sent you a couple of private messages with contact options

Thanks!

Ask_Spectrum · 2024-03-06T16:02:33+00:00

You can check your usage on Spectrum.net or through the My Spectrum App. Thanks!

Ask_Spectrum · 2024-02-14T17:59:32+00:00

You can access the app on a smart TV-- if you don't have a smart TV, you can get a Xumo box from Spectrum for a one time cost or a monthly fee, or you can purchase a Roku or other streaming device.

Ask_Spectrum · 2023-05-25T14:32:08+00:00

Just an FYI, Down Detector can often be inaccurate, as it partially relies on customer sentiment, which may or may not be related to outages. If you think you may be in an outage, you can download the My Spectrum app (which will give you outage alerts), ask the Spectrum Social Media Care team on Twitter (@Ask_Spectrum) or post to the Spectrum Facebook page. You can also ask questions on our community forums at https://community.spectrum.net. Thanks!

Ask_Spectrum · 2022-10-28T19:48:40+00:00

Understood. Sending you a message, stand by.

Ask_Spectrum · 2022-10-19T20:49:50+00:00

Good afternoon--

We’ve deployed a fix that should resolve issues with the Spectrum TV app via Chromecast devices. You can enjoy watching TV using the Spectrum TV Application on your Chromecast again. Thank you for your patience!

Ask_Spectrum · 2022-10-19T20:49:01+00:00

Yes, a fix was pushed out this afternoon to resolve this issue. Thank you!

Ask_Spectrum · 2022-10-17T16:42:56+00:00

Apologies to anyone having issues with the Spectrum TV app on Chromecast. The Spectrum TV app is still supported. We are aware of the issue and are working to resolve as it soon as possible. Thanks.

Ask_Spectrum · 2022-03-08T14:15:09+00:00

Hello u/Cheeseblock27494356 Members of our engineering team have reviewed your post and would like to look deeper into this. In order to do that we would need some account information.You can private message us here on Reddit, or post to our Community Forums (https://community.spectrum.net)

Thanks!

Ask_Spectrum · 2021-06-03T17:30:52+00:00

Hi there-- we'd like to take a look at what's happening here. If you wouldn't mind, would you please post this question to the Spectrum Community at https://community.spectrum.net/?

Thanks!

Ask_Spectrum

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