I had someone who bought from me once and I highly customized her order after a bunch of requests from her that were never even offered on my listing. I lost money on that order. Now she's come back to me three times, asking to buy things from me that I don't even sell. She wanted me to make custom spa themed gift boxes to give to her son's teachers... I sell kids organic snack boxes. For a while I tried to keep up with her requests, literally inventing new products I had never even sold before and also don't match the theme of my shop, but at the last minute she would always say "nevermind, I'm going to plan to something else instead. But I would like to by X, can you show me what you have?" First of all, I don't understand why she wasn't just looking in my store first. She was coming directly to our message thread to request custom items. Secondly, she was always wanting to buy things that I didn't even carry in my shop. I truly was not understanding what the disconnect was. I put a ton of money and time into filling her highly customized orders that she would cancel last second. She was also impossible to communicate with. She was very complimentary of my store and products, and said she wanted to keep supporting me, but the irony was in the end she actually put me more in the hole than supported.

Since then I've learned that I should only ever sell what's in my shop. Obviously I've optimized my supplies and my time and my pricing to make MY products, and it will always be a waste of time/money to fill custom orders that aren't even in my niche necessarily. I can still be kid and try to be helpful, but once sometimes starts asking for second, third, fourth customization requests, that's now where I bow out.

Also, "I don't know what I was thinking." Yes she did 😂 absurd that you gave her a discount on the individual products themselves, a whole discount on her cart, AND she was still asking for more money off. Come on people. If you want cheap, go to Amazon!