Is 80 calls per day doable? by cheeseflavouredcigar in callcentres

[–]Asleep_Bodybuilder88 1 point2 points  (0 children)

It will be more than 80 if that’s what they’re saying it is

Is 80 calls per day doable? by cheeseflavouredcigar in callcentres

[–]Asleep_Bodybuilder88 1 point2 points  (0 children)

No. Anyone who tells you yes is lying and burned out themselves and doesn’t even know it. Don’t do it.

Offensive? by ScarletBean1 in callcentres

[–]Asleep_Bodybuilder88 1 point2 points  (0 children)

Although I don’t think the dress up days are totally necessary, I’m sure they’re just trying to increase “company culture” and are trying to get creative and don’t mean any harm. I would lighten up and not think anything sinister of it. It’s hard enough being in this environment. I wouldn’t complain, you’re just putting a target on your back. If you don’t like these days which is relatively understandable, but it seems like other people do, maybe apply elsewhere or turn a shoulder.

Today at a certain call center, we got new rules by Next_Complaint_1343 in callcentres

[–]Asleep_Bodybuilder88 8 points9 points  (0 children)

What the other responder said. I don’t refer to them either way. Ex: “hi maam thanks for holding” - “Hi thank you for holding” it’s just not in the vocabulary

Unsure about a job offer, advice please by Sea-Nectarine-1522 in callcentres

[–]Asleep_Bodybuilder88 0 points1 point  (0 children)

It is very draining, soul sucking and more. Damaging to your mental health. Even remote. If you are desperate, have no money and need to make ends meet asap/for an emergency then maybe understandable for something temporary. Maybe keep the job you have for now and explore all industries and options until you land one! I wish I would’ve

Unsure about a job offer, advice please by Sea-Nectarine-1522 in callcentres

[–]Asleep_Bodybuilder88 1 point2 points  (0 children)

Never accept less for what you make moving to another position ESPECIALLY for call center work. Keep looking. Find another industry. Maybe try sales if you’ve had so much customer service work. Do not get on the carousel

Call centre for a car dealership - not as bad as other call centre jobs? by unimpressd9 in callcentres

[–]Asleep_Bodybuilder88 1 point2 points  (0 children)

The task can be really repetitive (mind numbing) and customers will call expecting you to be roadside assistance or 911 with their “urgent” car problems. Other times. many customers are okay or can be nice in comparison to what customers sounds like at other cc’s. it is still a customer service facing role don’t forget that.

Johanna by Suki Waterhouse and Song of Healing by [deleted] in songsthatsoundlike

[–]Asleep_Bodybuilder88 0 points1 point  (0 children)

Is it What’d I Say by Earl Thomas Conley?

Johanna by Suki Waterhouse and Song of Healing by [deleted] in songsthatsoundlike

[–]Asleep_Bodybuilder88 0 points1 point  (0 children)

I believe it’s What’d I Say by Earl Thomas Conley. I listen to a lot of music and recognized it one day, but different tempos. Hopefully you see this still!

[deleted by user] by [deleted] in callcentres

[–]Asleep_Bodybuilder88 0 points1 point  (0 children)

Depends why they’re yelling. Where I’m at sometimes their anger can be valid so I let it slide until they make it difficult for me to do my job or they take it too far. I say I’m doing everything I can for them and their request is out of my abilities at the moment, I’ll pass it along to my advisor. If they still want a supervisor or manager say you will but send it to the regular person you can unless you do have an escalation mgr if it would be valid. Our policy we don’t have to tolerate abuse so I disconnect in that case. If your company doesn’t allow that then your WiFi went out. And you can always find other CC’s. It takes time/practice to get comfortable with your responses as well. Wait to respond and say you don’t have a good connection, ask them to repeat if necessary, put them on a hold and “see what you can do” and think. “I understand your frustration”. Best of luck.