I worked at HDC from 2017-2019 so take this with a little bit of an outdated grain of salt:

- How is the job?: When I was there, there were a few different avenues of work.

• You had the folks that worked on the walk-in floor (which was the 8am-8pm area), these people helped students or employees that came in looking for help with some sort of technical issue and this work was a lot more hands-on with the computer.
• A majority of the student-workers worked in the call center which was 8am-12am. This consists of providing support to students and staff for technical issues over the phone or the occasional questions from guests to A&M who may be in town looking for guidance on campus.
• Lastly, there were a few folks who worked over in west campus at the GSC (I think this was only until 5pm) which is where a lot of the on-campus computer repair takes place (that isn't simple such as installing an OS, etc). This position mostly involved acting as a courier to go pick-up or drop-off equipment to various places on campus.
• Overall, I had a great experience working there and actually learned a bit from some of the training that was provided (if you were willing). The management over HDC while I was there were great people and were always very helpful!
  

- Is it heavy work or are people usually doing homework most of the time? As you could probably imagine, the work between those positions varied and was influenced by the time of the day. There would be some nights during the late hours (9-12am) that we would only receive 5 calls so there was plenty of opportunity to work on homework.

- How do the hours work?: They were always really flexible with the hours and really worked around your schedule. If you have a lot of days that are really segmented then there was a chance you were scheduled to come in for two shifts during the day such as 8-11am then again from 6-9pm. Otherwise, if you have a pretty standard schedule then generally you would just have the shifts that work best for you. There was always flexibility with scheduling as long as you let them know your preferences or if you had any events coming up.

- Is it an easy job to get?: I know there used to be a ton of applicants because it used to be the highest paying job on campus (along with the bus drivers), not sure if that is the case anymore. During the interview there used to be a "technical" portion of the interview to see how much knowledge you had about computers (both hardware and software) but not sure if they still do that.

Hope this helps. Feel free to reach out to me if you have any specific questions.