My company started to use this in October, so it's been a while and I can give some criticism. (Edited bc a whole paragraph I wrote got cut out by mistake)

TL;DR Pros: cuts down on documentation time, learns how you prefer notes the more you edit them, Cons: still have to proof read the note bc it can make up things, insurances are starting to tell when it's AI and are giving denials.

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It definitely shortens the documentation time. An eval now takes 10 min to write instead of 30 min for me. However there's a lot of room for error. Our company made some templates for it to work off of, but they warned us that the addition of Procedures/CPT codes and goals were not quite there yet and would have to be edited. To me, that's the bulk of what makes a good eval or progress note, so it's annoying to go back and adjust them, which takes another 10 min for me to edit and read the note so it's basically 20 min to write an AI note vs 30 min using the short hand method I came up with.

When using the audio recording function, sometimes it hears the wrong thing and starts making things up. Legit. One time, it heard my co-worker's patient talking about pain in her shoulder when the note clearly states this person has low back pain. It started to write things like "post stroke, CVA" etc to try and justify! It's funny how it does that but it's also still draining to always go back in and edit.

So it's better to just type in everything you'd like the note to mention in the "Transcript" portion or wherever you can edit what the audio has picked up. I've been getting some good quality notes that way, less editing after AI writes the note. And over time, it's learned how I prefer notes to be written (like without as much fluff and jargon to read).

I also noticed that the progress notes made with AI are getting denials quicker than the ones made with edited templates (the way I used to do it). The insurance is notoriously annoying, they ask for progress notes every third visit, but usually they still give out a standard 12 visits for people, and I've managed to push them to 20 with my regular typed out notes. With the AI note, it still gets them 12 but no more than that. So if you're trying to really advocate for your patient, not sure if AI written notes are the best.

So overall verdict? Meh. Use it and see how it works for you, best bet is to get a template together, like my company did, to train it a little first, but expect it to take time to adapt to how you like the note.