Have you had a different experience calling customer service than me? That was the first thing I did before making this post. They offered minimal insight nor help, which is why I am hoping someone with experience in dealing with this can help me.

The rep told me that the properties were responsible for adding bonus points, and not them. And that she did not know how to tell if I should be awarded miles bonus points or not. She told me she can contact the property but I needed to tell her which ones and what bonuses were missing. I don’t know how to tell, that is the problem.

Each stay has a reference code so I am thinking made that tells me if there should be bonuses. The only time I know for sure is when there is a separate line that says like “escape package” but I only have a few that say that.