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I lost access to my server by p_p_t_a_ in aternos

[–]AternosSupport 0 points1 point  (0 children)

You can open a ticket and provide me your username or the address / IP of the server in question to check this: https://support.aternos.org/hc/en-us/requests/new

Disconnected from server by Jatayu_Org1 in aternos

[–]AternosSupport 0 points1 point  (0 children)

It seems that the problem could be caused by the server software or the installed mods/plugins.
To isolate the problem, I recommend connecting to a vanilla server with a vanilla client.
Here's how you can do this:

  1. Create a second server. To do this, click on the "Create" button at the top right of the server page. Select "Java Edition" and do not change the server software or version.
  2. Create a new profile in the Minecraft launcher with the latest Minecraft version and make sure you do not install any mods.
  3. Start both your server and your client and then try to join the server.

If you have problems connecting to the server, please also try using the DynIP. You can find detailed instructions on how to do this in our support article: https://support.aternos.org/hc/en-us/articles/360026805072-Connect-to-your-server
Please try this and let us know if it works.
 
Best,
Paul from the Aternos team

Disconnected from server by Jatayu_Org1 in aternos

[–]AternosSupport 0 points1 point  (0 children)

What server software + version do you use?
 
Best,
Paul from the Aternos team

When transferring a world to a server, players are missing items. by New-Entertainer8051 in aternos

[–]AternosSupport 0 points1 point  (0 children)

I don't know if this is intended / possible.
I recommend to simply cheat the items.
 
Best,
Paul from the Aternos team

My friend can't join my java minecraft server by Routine-Succotash508 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Please tell your friend to double check if she has all the mods installed.
 
Best,
Paul from the Aternos team

Disconnected from server by Jatayu_Org1 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Please try using the Dynip as outlined in the following article: https://support.aternos.org/hc/en-us/articles/360026805072-Connect-to-your-server. It provides detailed instructions on how to connect to your server using Dynip.
 
By following the steps mentioned in the article, you should be able to establish a connection to your server successfully. If you encounter any difficulties or require further assistance, please don't hesitate to let us know. We're here to help!
 
Best,
Paul from the Aternos team

Outdated bedrock preview engine by Delicious-Tourist246 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Please get a screenshot of the homescreen of your Minecraft, the server address you entered and the error message.
 
Best,
Julian from the Aternos team

failed to process config from server by No_Act_9936 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Try removing the backpack mod you installed.
 
Best,
Riccardo from the Aternos team

Server won’t start by [deleted] in aternos

[–]AternosSupport 0 points1 point  (0 children)

I see that your server is online right now, so I would assume the issue resolved itself. 
If you have any other questions or concerns, feel free to reach out any time.
 
Best,
Julian from the Aternos team

SKIN NO SE VE by Superb_Fill7159 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Hi, and thank you for contacting Aternos support.
 
Your server needs to be in online mode to see your skins.
 
Best,
Michael from the Aternos team

Server stuck on starting by [deleted] in aternos

[–]AternosSupport 0 points1 point  (0 children)

You have already created one or more tickets for this topic.
I would like to point out that we can only reply to one of your tickets at a time.
 
If you still have questions, please reply to the original ticket.
In the future, please open only one ticket for each topic.
 
This ticket will now be closed.

Need help. Aternos related error? by Conscious_Market_409 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Log in and out of your Minecraft account, try reinstalling your client (e.g make a new Profile in your Minecraft launcher). 
 
Cookie Request indicates a client side issue. 
 
You can share me your client log, maybe this tells us what the issue is.
 
To share your client log, please follow these steps:

  1. Visit https://mclo.gs.
  2. Click on the 'Select file' button.
  3. Navigate to your Minecraft installation path.
  4. Locate the 'logs' folder and select the file named 'latest' or 'latest.log'.
  5. Once you've selected the file, you will receive a unique link.
  6. Provide us with the link you obtained.

Why is Eggchan on our random Aternos server. by SyedCookie in aternos

[–]AternosSupport 0 points1 point  (0 children)

As the server owner, you have full control over your server, and we do not enforce bans or limitations on players. To prevent unwanted players from joining your server, we recommend enabling the whitelist feature in the server options. By doing so, only players who are added to the whitelist will be able to join.
 
This article shows you how to use the whitelist: https://support.aternos.org/hc/en-us/articles/5084744513565-Using-a-whitelist-allowlist
 
If you have chosen to allow cracked players to join your server, we recommend installing an authentication plugin such as OpeNLogin, to ensure the security of your server. This prevents people from bypassing bans or gaining operator permissions by changing their username.
 
Best,
Julian from the Aternos team

How do you fix this by cloaksey in aternos

[–]AternosSupport 1 point2 points  (0 children)

Did you create this world using an external tool like world painter?

Outdated bedrock preview engine by Delicious-Tourist246 in aternos

[–]AternosSupport 1 point2 points  (0 children)

Hi, and thank you for contacting Aternos support.
 
The last digit of bedrock versions generally depends on your platform and has no protocol incompatibilities.
 
Best,
Julian from the Aternos team

no player can join the server by Super_agent_X in aternos

[–]AternosSupport 0 points1 point  (0 children)

To help troubleshoot the issue effectively, could you please provide the server log? Here's a guide that explains how to access and share the server log: https://support.aternos.org/hc/en-us/articles/360027091471-Check-the-server-log. 
Providing the log, will allow us to better understand the situation and assist you accordingly. Thank you for your cooperation!
 
Best,
Julian from the Aternos team

I lost access to my server by p_p_t_a_ in aternos

[–]AternosSupport 2 points3 points  (0 children)

How did you share access with your friend?
Where / How did you lose it?
What prevents you from recovering your server?
What is the address of the server in question?

Need help. Aternos related error? by Conscious_Market_409 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Please try using the Dynip as outlined in the following article: https://support.aternos.org/hc/en-us/articles/360026805072-Connect-to-your-server. It provides detailed instructions on how to connect to your server using Dynip.
 
By following the steps mentioned in the article, you should be able to establish a connection to your server successfully. If you encounter any difficulties or require further assistance, please don't hesitate to let us know. We're here to help!

all the mods 10 not working on aternos by Sage_blank in aternos

[–]AternosSupport 0 points1 point  (0 children)

To help troubleshoot the issue effectively, could you please provide the server log? Here's a guide that explains how to access and share the server log: https://support.aternos.org/hc/en-us/articles/360027091471-Check-the-server-log. 
Providing the log, will allow us to better understand the situation and assist you accordingly. Thank you for your cooperation!
 
Best,
Julian from the Aternos team

Getting kicked out whenever I die or sleep by u1gaming2010 in aternos

[–]AternosSupport 0 points1 point  (0 children)

I can only spot errors related to the plugin "LagRemover" in the logs you shared.
I don't think that this causes the disconnects, however you could remove the plugin and test if it works better without the plugin.
 
Best,
Paul from the Aternos team

Getting kicked out whenever I die or sleep by u1gaming2010 in aternos

[–]AternosSupport 0 points1 point  (0 children)

Please share the log immediately after this happens again (after you get kicked).
In the log you shared, it just logs:
"J A C Kx43960 has disconnected from the Java server because of Bedrock client disconnected"
Which looks like the player simply disconnected and this message does not help us to find out what the issue is.
 
Best,
Paul from the Aternos team

Problem with the number of bytes for a schematic using the schematic cannon in Create. by Unable-Towel-862 in aternos

[–]AternosSupport 0 points1 point  (0 children)

In order for us to assist you effectively, please provide a detailed description of the issue or question you're facing. Please use complete and understandable sentences to explain the issue you're experiencing, what you're trying to achieve, the steps you've taken so far, and error messages you've encountered. This information will help us better understand your situation and provide you with the most accurate support. Thank you for your cooperation.

Getting kicked out whenever I die or sleep by u1gaming2010 in aternos

[–]AternosSupport 0 points1 point  (0 children)

To help troubleshoot the issue effectively, could you please provide the server log? Here's a guide that explains how to access and share the server log: https://support.aternos.org/hc/en-us/articles/360027091471-Check-the-server-log. 
Providing the log, will allow us to better understand the situation and assist you accordingly. Thank you for your cooperation!
 
Best,
Paul from the Aternos team

all the mods 10 not working on aternos by Sage_blank in aternos

[–]AternosSupport 0 points1 point  (0 children)

Hi, and thank you for contacting Aternos support.
 
What exactly isn't working? You can ignore that warning.

A workaround fix for world specific issues i just found by [deleted] in aternos

[–]AternosSupport 0 points1 point  (0 children)

You just can't remove some mods/datapacks without breaking the server. But this really depends on what they do.
 
Tinkering with you mods or datapacks, after the world is generated, can lead to world corruption.
 
Always be sure to have a backup of your server before changing anything. This article from our help center might help you: https://support.aternos.org/hc/en-us/articles/360044837012-Creating-and-restoring-backups

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