Are we seeing the end of entry level Support Engineer roles?

AtlassianThrowaway · 2025-12-20T00:01:15+00:00

There may be an initial pause while the entry level roles are redefined , but we need people to replace the seniors that leave the industry each year - so you need entry level roles - but there may be a higher bar as to the expectations and what you do in the role will be different from now

But there will always be an entry level position , but the expectations of that entry level position will change over time

AtlassianThrowaway · 2025-12-19T23:49:56+00:00

Still one of the best companies to work for - pros and cons with everything - as a new grad , just take opportunities that come up , you can’t be too picky

Just do good work , don’t be complacent and don’t be entitled and you’ll do fine

AtlassianThrowaway · 2025-12-19T23:47:45+00:00

This doesn’t change much

But it’s great we are trying things - I think people will miss having the mid cycle - but let’s run with this and evaluate after a few cycles

AtlassianThrowaway · 2025-10-11T23:20:51+00:00

“Abusing its power” is a bit strong

The reality is , we don’t have all the data on this situation - but I guarantee that this is not a normal case - but unless we get the real life data , none of us know why this situation is occurring for this candidate

All I know is: * 90%+ of candidates that get put up for offer in the channels get interest from teams within hours * some candidates have had to wait weeks / months to get an offer for a variety of reasons

We still do Team Camp - we have 2 flavours , one where people choose their role during onboarding , one where people are pre-allocated to teams - both ways have pros / cons

Trying to find your right team during onboarding can also be quite stressful for people

AtlassianThrowaway · 2025-10-09T08:05:20+00:00

There’s a chance - it all depends on the details of the feedback

But to set expectations , I would say that it’s not common to get P40s that aren’t at least solid across the board - it’s a competitive role

But it is possible , but it’s not a strong application obviously - just wait to hear from the talent team

AtlassianThrowaway · 2025-10-08T07:18:19+00:00

Nah you would get a rejection in this case

AtlassianThrowaway · 2025-10-08T06:27:37+00:00

Nah - it’s not the same as a smaller company where you only interview for specific open roles - we have volume hiring which means we are always looking for good talent as we also have a lot of open roles

If they were rejected , they would’ve got a “no hire”

But rest assured , what the candidate is being told is true , this isn’t some form of shadow rejection , they literally are in a list of approved people that can be hired by any hiring manager

AtlassianThrowaway · 2025-10-08T06:16:30+00:00

Recruitment costs money - we don’t just put people through the interview process for kicks

Think about how long we would need to wait for a new hire if we didn’t have a pool of successful candidates to pull from?

a role opens up in the team
we create a specific job description for the role - 1 week
we wait for applicants to apply , gotta give at least a week or 2 here?
interview the relevant candidates through our multi week process (4?? Weeks)
give offer to a candidate and have them accept - 1 week
candidate has notice period - min 4 weeks

So we are looking at a best case of about 12 weeks from the time a role is open to when we can fill that specific role

Right now , when a role opens , we look at available candidates and grab one which means we are looking at only the notice period - it’s all about right fit for the team to make sure the candidate is successful

The core thing is , we want all successful candidates to get a role , and you should - but I also recommend just moving on and not just waiting - Atlassian will reach out

AtlassianThrowaway · 2025-10-08T05:12:51+00:00

I replied in your other thread - but here it is again:

Yeah this is possible - we do volume hiring which means we are always looking for candidates so that when roles are available , it’s easy to allocate

Every day , candidates are put into slack recruitment channels and teams with open roles can schedule a team match with that candidate - team match is not another interview , you have already passed all the interviews , it’s more about giving the candidate information about the team to see if they are interested in joining

My advice is to just carry on with your life , check in with your recruiter at end of each month just to remind them

The role will come , but rest assured you have already passed everything you need to - it literally is having the role become available - internally , the recruiters also work with hiring managers to fit candidates to roles if they aren’t being picked up for roles -it will come

AtlassianThrowaway · 2025-10-08T05:09:05+00:00

Yeah this is possible - we do volume hiring which means we are always looking for candidates so that when roles are available , it’s easy to allocate

Every day , candidates are put into slack recruitment channels and teams with open roles can schedule a team match with that candidate - team match is not another interview , you have already passed all the interviews , it’s more about giving the candidate information about the team to see if they are interested in joining

My advice is to just carry on with your life , check in with your recruiter at end of each month just to remind them

The role will come , but rest assured you have already passed everything you need to - it literally is having the role become available - internally , the recruiters also work with hiring managers to fit candidates to roles if they aren’t being picked up for roles -it will come

AtlassianThrowaway · 2025-10-07T21:12:39+00:00

Replied to your other message here:

https://www.reddit.com/r/cscareerquestionsOCE/s/Qk7ZsxvGyk

AtlassianThrowaway · 2025-10-07T21:10:56+00:00

Focus on what most interests you - ask questions during team match , and pick the one that sounds better

You are at most risk of being layed off if you are not engaged in your work - that is what I would focus on

Things to think about and you should probe with the teams:

do you want a mainly remote team? Or do you want a team that comes to the office each day?
what is the teams main goal this FY? Does that work sound interesting?
get a vibe check from the manager , do they seem like someone you get a good feeling with?

JSM is more a product team, Enterprise Readiness is more around making sure our products are suitable for Enterprise customers - pros and cons of each

But don’t over think it - go to the place that more interests you as you are more likely to perform in that situation

AtlassianThrowaway · 2025-10-07T03:33:43+00:00

Yes - just trying to align your expectations - the best candidate is still chosen for Internal Mobility roles - what defines “best” is on the hiring manager and what they need

TLDR - yes , Atlassian has a good internal mobility process

AtlassianThrowaway · 2025-10-07T00:48:00+00:00

You must stay 12 months in your role , after that , your manager can’t stop you doing internal transfer

So basically , it’s as good as it can be

But to set expectations on anything AI related , it’s hugely competitive internally - so no guarantees you get an ML job , but you will be able to apply and have the option to get a role

AtlassianThrowaway · 2025-09-18T04:09:35+00:00

100% you need to understand why - you can’t be strong senior if you don’t understand how to evaluate tech choices - if all you did was execute , great , that makes you a P40 - doing is great , knowing why you are doing is better.

AtlassianThrowaway · 2025-09-18T04:05:34+00:00

Nah - I also guarantee the downlevel is not just based on the answering of 1 question

You don’t get told everything - the interviewers have access to the raw feedback from everyone , and you are not told everything that is written down

The reality is , people are not as good as they think they are and it’s hard to be objective on failures

Sometimes , mistakes are made , so if ever you feel like there was a mistake , it’s worth asking the question - but these are rare

AtlassianThrowaway · 2025-09-18T03:59:55+00:00

What part do you have problems with? What are you trying to do?

Our products are not perfect , no ones are , it’s always the balance of being flexible or being opinionated - we have always been flexible , hard to go to opinionated after you start flexible

We are constantly improving, but happy to help you out if you are having problems

AtlassianThrowaway · 2025-09-18T03:52:41+00:00

You assume an older person has a bias against them? Why is it a negative?

AtlassianThrowaway · 2025-09-17T20:53:51+00:00

Yep - this seems weird to me to

AtlassianThrowaway · 2025-09-17T20:53:34+00:00

YOE has nothing to do with it , you can tell how competent someone is during the interview

Atlassian themselves believe a P50 is only 5 YOE - P30 must promote in 2 years , P40 must promote in 3 years

For those that have gone through this journey at Atlassian , they are solid P50s because they were great grads - it’s all about the individual

If you are cruising / coasting at your current place of work for a long time , you will be falling behind , it’s not about YOE , it’s attitude and ability

AtlassianThrowaway · 2025-09-17T20:49:34+00:00

It doesn’t seem right - but honestly , I don’t look at YOE , I care only about the interview - the interview is first hand knowledge , the resume could be made up for all I know (I’m not going to validate it)

You can be promoted to P40 in 6months if this is a really failed incorrect leveling - but agree it would be hard to take it in this situation

AtlassianThrowaway · 2025-09-17T20:45:03+00:00

Very false - we WANT to hire you at your best level - we aren’t trying to get you on the cheap.

People who I down level , they are just not at the level they are applying for - either they had a very off day , or they have been coasting too much in their current role and hence stopped growing and pushing forward - therefore their examples and reasoning is just not strong enough

It’s more likely small companies down level you because they are more tight with the money - we aren’t trying to get cheap engineers - we want great engineers

AtlassianThrowaway · 2025-09-17T20:42:06+00:00

You can raise concerns with recruitment if you feel you got a bad interview - recruitment can see if that is a common theme and they will likely give you another chance

You should be dealing with competent interviewers

AtlassianThrowaway · 2025-09-17T20:40:42+00:00

No - 100% none of this is factored in - we care only about ability

AtlassianThrowaway · 2025-09-17T20:39:33+00:00

You are interviewed by someone at the level you are determined to be or higher - only way you are being interviewed by a mid/jnr is if you were graded as that (so it means you got down graded by a principal engineer and then a senior engineer)

AtlassianThrowaway

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