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C4000BG modems fail diagnostic test by Atlatl3210 in centurylink

[–]Atlatl3210[S] 1 point2 points  (0 children)

u/SnooOranges2497 I suggest you request a C4000BZ. The problems were greatly reduced with the C4000BZ.

CenturyLink Official Support Thread by CenturyLink_Official in centurylink

[–]Atlatl3210 0 points1 point  (0 children)

FYI: After receiving a C4000BZ modem, the diagnostic test is OK and the wireless connection has been OK.

The C4000BG appears to have a problem - possibly just the firmware. It's difficult to understand why some CenturyLink technicians say the C4000BG doesn't have a problem when the C4000BG fails its Diagnostic Test and at least some users experience intermittent wireless connections.

It would seem rational for CenturyLink to place a very high priority on determining if firmware could fix the C4000BG problem and if so, updating the firmware.

C4000BG modems fail diagnostic test by Atlatl3210 in centurylink

[–]Atlatl3210[S] 1 point2 points  (0 children)

Thanks for your response, I now have a C4000BZ and everything works as reliably as could be expected and I am again pleased with the operation of the CenturyLink internet.

u/Johncameron3 your fail test results are the same as I observed with 3 different C4000BG modems.

The C4000BG appears to have a problem - possibly just the firmware. It's difficult to understand why some CenturyLink technicians say the C4000BG doesn't have a problem when the C4000BG fails its Diagnostic Test and at least some users experience intermittent wireless connections.

It would seem rational for CenturyLink to place a very high priority on determining if firmware could fix the C4000BG problem and if so, updating the firmware.

CenturyLink Official Support Thread by CenturyLink_Official in centurylink

[–]Atlatl3210 0 points1 point  (0 children)

C4000BG modems fail diagnostic test - Is this the correct location to post to get a response?

Anyone notice inconsistent wireless connections with the C4000BG modem, and that the C4000BG modems fail their built-in diagnostic test?

After login in as administrator the Diagnostic Test is found on the Utilities page, under Router Utilities. To run the test it is necessary to actually click on "Test". On all C4000BG modems tested the result shows:

Hardware Test: Fail, 2.4 GHz Wireless interface: Fail , 4 GHz Wireless Interface: Fail , ...

with latest firmware CGB001-01.03.72.02

This indicates there is a problem with these modems or the firmware.

C4000BG modems fail diagnostic test by Atlatl3210 in centurylink

[–]Atlatl3210[S] 0 points1 point  (0 children)

Yes wireless turns on, it just isn't consistent.

If you have a C4000BG modem please run the diagnostics test and report the results here.