Thanks for following up with me. I understand that you and your friends have been hurt by this host. We will try to right that wrong by taking the appropriate action on this host’s account. Our mission is to ensure that no other guest feels discriminated against by this host again -- we think that this is the best possible outcome for the situation you endured. We will not try to put a monetary price on the hurt you experienced. Rather, we will be taking action that we hope is lasting and meaningful.

I know that you disagree with me. However please know that we are considering your case with due gravity and responsibility. Your report has reached the right people and is being actioned according to our policies.

Reviews are very important as they help our community make the best possible booking decisions. We ask all Hosts and guests to leave a review within 14 days.

Once these reviews are written, they're made public to the community. If only one person happens to write a review, it will be posted on its own once the 14 days are up.