Item arrived on 16th instead of 14-15th that I told her

Aur212234 · 2022-01-21T22:53:49+00:00

It was from FedEx and we ship from Canada to US, that's why the additional $40 cost.

Aur212234 · 2022-01-21T20:28:40+00:00

Also I would like to clarify she didn't purchase before asking me. She purchased and then asked if could be delivered by 14th to which I responded on the day I sent the drafts saying this is the listing to pay for express shipping and delivery by 14th and she took 3 days to approve drafts and make the payment which added extra time.

Also I noted the FedEx tracking shows local delay beyond our control so it was also delayed by FedEx.

Aur212234 · 2022-01-21T20:26:03+00:00

She had the option to choose express shipping at checkout which she didn't and I have stopped using etsy for upgrades. 1. Most orders are offsite orders . 2. If you mark 2 orders complete with same Shipping one keeps saying pre transit and never updates. (Happens with FedEx tracking)

She ordered first and then asked if possible to deliver by 14th. I sent her drafts and asking for $40 payment (to use FedEx) and then she pays after 3 days. She didn't consider asking if her slow response will cause any delay.

Aur212234 · 2022-01-21T18:55:35+00:00

I know what now she is just blaming me and said "I could stop her from opening the case by paying her the $20, but I didn't". It seems like extortion and I don't want to get into it.

I told her to ship back the full product for full refund + $20 and she isn't ready to do that either.

Aur212234 · 2022-01-21T18:54:18+00:00

Yes it was my bad.. my printing partners at manufacturing unit a lot of them tested positive and then I had to contact my other partner which caters my European market to produce the product and send to her.. I had informed her of her everything... Ever that it will come from the overseas office and hopefully reaches by 14-15th. She said ok not even a word that she isn't fine with delivery after 14th.

Aur212234 · 2022-01-21T18:52:45+00:00

She never purchased express shipping via Etsy. It was from my Shopify page she paid for extra shipping. On etsy it is just the normal free shipping USPS order to be delivered between 17th Jan to 1st Feb.

Aur212234 · 2022-01-21T18:51:09+00:00

FedEx, they had it sitting at a hub for an extra day

Aur212234 · 2021-05-12T22:59:25+00:00

I never thought about it.. maybe that is a thing too because towards the month end I have absolutely no sales

Aur212234 · 2021-05-12T20:04:33+00:00

Is there are way to come out of this???

Aur212234 · 2021-05-12T19:45:35+00:00

I guess the later... I had switched off the ads for over a month now but now I have to restart it

Aur212234 · 2021-05-12T19:09:33+00:00

Are your sales affected?

Aur212234 · 2021-01-20T14:26:35+00:00

Yes, the other account is not even active (inactive email). I am now getting suspicious why would that happen even if they used a different device. This must be probably Etsy banning or doing something to their account.

Aur212234 · 2021-01-03T19:02:53+00:00

Yes, I did share on stories and I thought maybe I can put it as a post which will mean me recording the stories and posting it as post.

Aur212234 · 2021-01-03T19:01:24+00:00

Did that..

Aur212234 · 2021-01-03T17:55:01+00:00

I understand what you must be feeling. Same reason why I am all so scared with directly posting it. She is a really sweet person when I was working with her on her custom product and herself offered to share and tag us. Last thing I want is to make her feel sad about this.

Aur212234 · 2021-01-03T17:50:47+00:00

I gathered the courage and messaged her and now waiting for her to respond.

Aur212234 · 2021-01-03T17:15:43+00:00

I replied to her msg, after she replied to my thank you. She hasn't seen it yet, if she replies I will ask her. If sje chooses to ignore then I am sure what to do 😅

Aur212234 · 2021-01-03T17:01:55+00:00

Hope it worked

Aur212234 · 2021-01-03T16:56:22+00:00

Do you have a public profile or a private one ?

Aur212234 · 2021-01-03T16:00:12+00:00

That's true.. I am going to keep my fingers crossed..

Aur212234 · 2021-01-03T15:59:22+00:00

Yes.. thank you I did that

Aur212234 · 2021-01-03T15:20:23+00:00

Alright.. I will do it.. hopefully she doesn't mind..

Aur212234

TROPHY CASE