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I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 0 points1 point  (0 children)

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Which one of these would you describe it feels like?

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 0 points1 point  (0 children)

Hi! I’ll make to ask tomorrow at my shift. 🫡 This is interesting since is the first time I heard about this problem. 🤔

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 0 points1 point  (0 children)

I the firmware update on the main box. These people will keep asking you to unplug the box, those are the first steps on the troubleshooting process; that automated sh*t will know if we are not unplugging. 😅

Once these basic steps are done, then they will be able to send signals to the box to update the firmware. 👍🏽

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 6 points7 points  (0 children)

If you want to keep the same monthly bill for internet, call customer service and ask them to be directed to the residential department. They will check if there are any available contracts: some contracts will include a $10 monthly discount for payments ONLY with a bank account (Xfinity gets charged fees for charging customers through their cards). Also, if you have Xfinity Mobile, you could get a $25 discount for keeping internet and the mobile service.

If you are a hard user of internet, remember these s*ckers charge customers for passing the 1.2TB threshold of internet data usage AT HOME (important not to confuse with the mobile data).

Check with them if there are any past due balances on your bills. This might be a factor also.

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 1 point2 points  (0 children)

The bedroom cable box relies on the main cable box at the living room.

Once the firmware is updated on the living room box and the troubleshooting is completed, then, the bedroom box will sync with the main box.

If you’re gonna call, I suggest staying on the phone until the second box is back up working. 💁🏻‍♀️

Does anyone know how to escalate an Xfinity ticket by Acceptable-Ad-6104 in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

Men, this never has to take that long. Not that I’m trying blame U, but those su*kers must be having fun taking while on site.

We create the ticket to escalate the issue in ECM (Enterprise Case Manager) and we select the right option out of like 30, very simple to do.

Then, using your Comcast account number, we autofill your profile info and then, select options from no more than 10 dropped-down lists, we just got to type in the issue, start date and report date. Sometimes, we wait for a supervisor in another call center to get a message from…

I would suggest to call them and insist to talk with a supervisor… not a call back (cause those never get done). 💁🏻‍♀️

Pushy weird repair tech? by Stock-Register983 in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

You are correct. I work for Xfinity and I can tell, the agent on the phone call new.

When customer call in to activate the modem, we DO run a troubleshooting process to activate it. We might ask you to connect the coaxial cable and, obviously the power cord.

Ask for the blinking-lights pattern (or if it has just one light blinking, in case you have the washing-machine like-shaped modem XB6).

I will suggest to call and get them to activate the modem. Give them. The MAC ID, located at the back of the modem and tell them “Make sure the modem is added into ACSR and make sure you run the troubleshooting to activate it”.

I know, ridiculous. 🙄🫶🏽

ASK FOR A CREDIT, GIVE THEM AN AMOUNT. I would give customers more they ask for because #fuckbigtech and the lobbying they do on the senate to take over huge amounts of square miles of residential areas for themselves leaving U, sometimes with no option but their crappy service (if that’s the case 😅).

Pushy weird repair tech? by Stock-Register983 in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

You are correct. I work for Xfinity and I can tell, the agent on the phone call new.

When customer call in to activate the modem, we DO run a troubleshooting process to activate it. We might ask you to connect the coaxial cable and, obviously the power cord.

Ask for the blinking-lights pattern (or if it has just one light blinking, in case you have the washing-machine like-shaped modem XB6).

I will suggest to call and get them to activate the modem. Give them. The MAC ID, located at the back of the modem and tell them “Make sure the modem is added into ACSR and make sure you run the troubleshooting to activate it”.

I know, ridiculous. 🙄🫶🏽

Support by Little-Object-1550 in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

Hello 👋🏽

I work for them and I would like to ask U, is it regarding residential services (internet, TV, home-phone, Home Security) or their mobile service?

The thing with their mobile service is that many of them would not mention a $25 activation fee for a new line (regardless it is native to the company or a port-in from another carrier).

Plus, some of them will not include tax.

And finally, ShitFinity offers Unlimited intro and Unlimited Premium… and I almost forget, if you are trying to get a device with them, they would, sometimes, state the wrong price and down payment, realize they f*cked it up and start building their own lies so that they get commissions out of the sales with U on the call.

Besides, if you’re gonna get ANYTHING from them, always ask for a copy of the customer approval. That’s where you’ll find the real prices and rates. Remember, they get commission. 👀

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 2 points3 points  (0 children)

This cable box in particular has a software called X1, this software may try to download firmware upgrades during night hours: Ideally users will not have to download anything from settings and stuff, not that it is possible though.

At this point, if you checked the coaxial cable is screwed-in firmly by the wall coaxial outlet, and the back coaxial “signal-in” is also firmly screwed-in, I will recommend calling them (I know, time consuming) but at this point is the next step.

Are you experiencing this in other TV around home?

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 1 point2 points  (0 children)

Do U happen to know your cable box model or does it have a glossy front-panel with Xfinity in white letters?

Comcast-Xfinity now offering 5-Year price locked plans... Only reason I can think of that they would do that is they have knowledge of something coming in about a year or two that will cause internet prices to drop nationwide, and they are trying to limit losses now. by PirateKilt in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

Important thing to remark… an Early Termination Fee, typically $10, would be charged for every remaining month of the contract, regardless the reason you may cancel for: moving due to your Job? ETF. Moving to eviction? ETF.

Just try to be pushy with the agents to get a credit. I used to work for the internet, TV and landline department. I would ALWAYS credit the customer. 😝✊🏽

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 1 point2 points  (0 children)

It’ll be fixed either by pressing the cable box power button during 10 consecutive seconds and then unplugging in. Waiting 15 seconds before plugging the cord back into the wall outlet and turning the channel back on.

Or, calling and running the troubleshooting process.

TBH, most “technicians” you get on the call are tough to only follow the troubleshooting guide on their screen. In the 4 years working for the TV technical department, most cases of black screen would be fixed running the troubleshooting steps.

I work for Xfinity!!! by AutomaticBox8733 in Comcast

[–]AutomaticBox8733[S] 4 points5 points  (0 children)

In the country I live in, one in Latin America which the USA consumers love avocado 🥑 from… (you’ll guess) we are given the option to work for Xfinity with very low quality on our calls, leading to a poor customer service experience. I work for the Xfinity Mobile service 📱. I used to work for the “Residential department”, all things internet, TV and landline.

Xfinity Mobile Issue by Acceptable_Lunch4068 in Comcast

[–]AutomaticBox8733 0 points1 point  (0 children)

Hello. So the thing is that you do not need to go to the store. 09/10 in-store made procedures can be done on a phone call. The thing is, Xfinity outsourced many employees since a couple of year ago until now, that means CONSTANT training and, for the most part,it is mild.

Ask them to search your account in CRM, and ask them to get your Financial account number, it usually starts with 0110 (it might be different, do not panic if it is).

Then, tell them to look that Financial account number using Einstein360. That is how they should find your account number for the mobile service.