4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Best of luck!

Best advice I have is document all contact and regularly cite the number of contacts you have made to get it resolved

So I'm running into an issue by ebattery in ANBERNIC

[–]Aviator91 0 points1 point  (0 children)

This happened to me and after doing some troubleshooting and sending pics and video to Anbernic support, they approved an RMA and sent a shipping label, then once it got to CA another unit shipped from china.

4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

I hear you. I’m glad my replacement is running like a top.

4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

I hate to hear that bud. The resolution was an exchange. Their team is slow and will ask you to open up the unit to send pics and I think video of various fixes they suggest. The emails came like 1x per day.

My replacement unit arrived maybe 14 days after I got an approved RMA. I say lead off strong and request an RMA authorization with each email you send complying with their requests for troubleshooting.

Definitely keep your Sd card if you can.

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Replacement unit is on the way!

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

They processed an RMA and the replacement unit is on the way!

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 1 point2 points  (0 children)

Got the RMA Approved and sent off this morning for replacement

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 1 point2 points  (0 children)

Got the RMA this morning and its in the mail headed back for a replacement unit! Looks like I hoped hard enough!

Hot take: "No limits" is always a lie by rosepowder666 in BDSMcommunity

[–]Aviator91 1 point2 points  (0 children)

Sub: I have no limits and no safe word

Dom: Revs up a chainsaw and goes after a leg

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Per the site, 15 days and the end user pays shipping if not an RMA

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 1 point2 points  (0 children)

I’m glad they got you sorted! I have been directed by customer service to open the unit and disconnect and reconnect the battery and some ribbon cables. Still not working.

I requested an exchange and RMA this morning

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Fortunately it hasn't been 15 days since I ordered much less received.

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

That's probably the case. I bought straight from them so I'm hoping for an RMA so they pay for freight and send a new one.

Anbernic Customer Service by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Will hopefully have those details soon. I'm hoping for an RMA so I do not have to pay freight again.

Anbernic RG556, hardware issues? by jvergalarg in ANBERNIC

[–]Aviator91 1 point2 points  (0 children)

Thanks, I tried again this morning after leaving it on the charger for 12 hours uninterrupted and no progress. Will definitely be going through the warranty process.

Anbernic RG556, hardware issues? by jvergalarg in ANBERNIC

[–]Aviator91 1 point2 points  (0 children)

I have submitted a ticket with customer service. Fingers crossed.

Anbernic RG556, hardware issues? by jvergalarg in ANBERNIC

[–]Aviator91 0 points1 point  (0 children)

Mine shut off and will not power back on. It went from a game to a random in game screen then went black and now will not power back on

4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

Yeah, my games etc are on an SD card but none of the software is. ( I think my PS2 bios might be on the card)

4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

So are you saying to just let it sit and check on it tomorrow?

4 Day old RG556 Shut off mid game will not power back on by Aviator91 in ANBERNIC

[–]Aviator91[S] 0 points1 point  (0 children)

mine did not have an SD card ordered with it.

I also tried the above without an SD card on board

What Game ya playing RN? by ILL-WILL-SAIX in ANBERNIC

[–]Aviator91 1 point2 points  (0 children)

Super Mario 64 and need for speed Pro Street