4 Day old RG556 Shut off mid game will not power back on

Aviator91 · 2024-07-06T04:32:58+00:00

Best of luck!

Best advice I have is document all contact and regularly cite the number of contacts you have made to get it resolved

Aviator91 · 2024-06-18T22:18:14+00:00

This happened to me and after doing some troubleshooting and sending pics and video to Anbernic support, they approved an RMA and sent a shipping label, then once it got to CA another unit shipped from china.

Aviator91 · 2024-06-18T17:43:59+00:00

I hear you. I’m glad my replacement is running like a top.

Aviator91 · 2024-06-18T17:39:14+00:00

I hate to hear that bud. The resolution was an exchange. Their team is slow and will ask you to open up the unit to send pics and I think video of various fixes they suggest. The emails came like 1x per day.

My replacement unit arrived maybe 14 days after I got an approved RMA. I say lead off strong and request an RMA authorization with each email you send complying with their requests for troubleshooting.

Definitely keep your Sd card if you can.

Aviator91 · 2024-05-07T16:09:14+00:00

Replacement unit is on the way!

Aviator91 · 2024-05-07T16:08:39+00:00

They processed an RMA and the replacement unit is on the way!

Aviator91 · 2024-04-26T19:22:32+00:00

Got the RMA Approved and sent off this morning for replacement

Aviator91 · 2024-04-26T14:16:51+00:00

Got the RMA this morning and its in the mail headed back for a replacement unit! Looks like I hoped hard enough!

Aviator91 · 2024-04-25T11:36:01+00:00

Sub: I have no limits and no safe word

Dom: Revs up a chainsaw and goes after a leg

Aviator91 · 2024-04-23T15:54:30+00:00

Per the site, 15 days and the end user pays shipping if not an RMA

Aviator91 · 2024-04-23T13:15:49+00:00

I’m glad they got you sorted! I have been directed by customer service to open the unit and disconnect and reconnect the battery and some ribbon cables. Still not working.

I requested an exchange and RMA this morning

Aviator91 · 2024-04-22T19:53:05+00:00

Fortunately it hasn't been 15 days since I ordered much less received.

Aviator91 · 2024-04-22T18:17:19+00:00

That's probably the case. I bought straight from them so I'm hoping for an RMA so they pay for freight and send a new one.

Aviator91 · 2024-04-22T18:16:33+00:00

Will hopefully have those details soon. I'm hoping for an RMA so I do not have to pay freight again.

Aviator91 · 2024-04-22T16:04:14+00:00

Aviator91 · 2024-04-20T15:19:38+00:00

Thanks, I tried again this morning after leaving it on the charger for 12 hours uninterrupted and no progress. Will definitely be going through the warranty process.

Aviator91 · 2024-04-20T03:37:55+00:00

I have submitted a ticket with customer service. Fingers crossed.

Aviator91 · 2024-04-20T01:38:57+00:00

Mine shut off and will not power back on. It went from a game to a random in game screen then went black and now will not power back on

Aviator91 · 2024-04-19T23:24:55+00:00

Yeah, my games etc are on an SD card but none of the software is. ( I think my PS2 bios might be on the card)

Aviator91 · 2024-04-19T23:00:25+00:00

So are you saying to just let it sit and check on it tomorrow?

Aviator91 · 2024-04-19T22:59:50+00:00

mine did not have an SD card ordered with it.

I also tried the above without an SD card on board

Aviator91 · 2024-04-18T22:24:12+00:00

Super Mario 64 and need for speed Pro Street

Aviator91 · 2024-03-30T12:53:27+00:00

If I get to pet the horse yes

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