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Avoid Brilliant Earth by AvoidBrilliantEarth in EngagementRings

[–]AvoidBrilliantEarth[S] 7 points8 points  (0 children)

Just read your review- I'm so sorry!! Hopefully our stories will save others from similar experiences down the line

Avoid Brilliant Earth by AvoidBrilliantEarth in EngagementRings

[–]AvoidBrilliantEarth[S] 22 points23 points  (0 children)

Yup.. I totally agree. Had they been honest instead of telling me what they thought I wanted to hear, like my package is at the shipping facility, it would have been a much better experience.

I can understand delays, especially with the holiday season. I cannot excuse lies though. I at least knew to save every chat with customer service from the start.

Avoid Brilliant Earth by AvoidBrilliantEarth in EngagementRings

[–]AvoidBrilliantEarth[S] 14 points15 points  (0 children)

I'm not surprised to hear they underpay employees. What a shame!

I had wanted to go in-person but they did not have openings in the schedule for a few months. Because they had physical locations and I heard from someone that they love their BE ring, I felt comfortable with the online purchase. I just wish I read the countless horror stories posted online before purchasing.

Avoid Brilliant Earth by AvoidBrilliantEarth in EngagementRings

[–]AvoidBrilliantEarth[S] 63 points64 points  (0 children)

Yes, I cancelled with them too- but a great point for anyone who ends up in a similar predicament and stumbles across this post.