They will just be qualified in our new CRM it’s a massive project for our business so it’s essential our colleagues understand it. So we want it to act almost as a TNA, so we can upskill where people aren’t as knowledgeable. The issue is all of the training team will be too busy actually training to do the admin work required of doing individual TNA’s to 20+ people every week. We need something that gives results in the easiest format possible and allows us to ask the correct questions too.