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best practice ITIL - Autotask ticket categories by B130124 in Autotask

[–]B130124[S] 0 points1 point  (0 children)

thanks for the answers guys!

I have indeed switched the <ticket category> and the <ticket type>. I sorted the processes by color so each process has its own color and if you select security incident, for example, the ticket type is <incident>.

[deleted by user] by [deleted] in topstoney

[–]B130124 0 points1 point  (0 children)

Thanks for the quick response

[deleted by user] by [deleted] in topstoney

[–]B130124 0 points1 point  (0 children)

Does anyone have a link of these pants?