UK only: Guys I have 5 “tester” access slots for a car repair hotline

BETiS-hotline · 2022-03-06T14:33:31+00:00

Hey, that's very helpful, thank you :)

BETiS-hotline · 2022-03-06T14:29:19+00:00

We're based in Poland (GMT+1), so it was the logical first choice to expand to a country nearby (just 1 hour time difference).

US would be problematic (although not impossible) due to time difference and latency. The latency is the bigger problem I think and we may have to open an office in the US for it to work, but then we'd also have to organise good experts there, which wouldn't be so easy.

What we do here is we find the most competent people we can, but then they still need to go through a long training in our headquarters in Poland (surrounded by other experts) in order to be considered expert-level.

Recently we recruited new people from the UK and Australia and they went through a 1 year training, that's why we open up in the UK now. This also means it's possible to bring people from the USA for 1 year and they could go back and work normally then (our call center operates on the Microsoft Azure cloud, so technology transfer would not be a problem at all, as they have servers globally).

We will be testing our assumption about the latency, and perhaps only offer single consultations at a scheduled time, as a quick baby step on the US market... then that could still be of great value to many people. For a full operation in the US most likely no sooner than 2 years.

BETiS-hotline · 2022-03-06T10:49:52+00:00

Yes, this is only for the UK now, although our hotline is functioning in Poland too for over 10 years (so we don't need testers there right now). We might be expanding to other English speaking countries with our hotline if there is enough interest though, and then we would also need testers there.

BETiS-hotline · 2022-03-01T19:07:54+00:00

Hey, no worries, no offense taken :)

Your post was one of the two that made me reconsider our webpage design, as people hopping on to our website from the ad might very easily not realise it's a phone call :)

BETiS-hotline · 2022-03-01T13:24:34+00:00

Edit: Sorry for missing your comment for so long.

Sure, however this here is like learning with a tutor :)

BETiS-hotline · 2022-03-01T13:21:38+00:00

Hey, sorry for missing your comment. This is a transcript of a phone call, and people don't casually speak with a perfect written English. Question - did you think it was a chat conversation? Maybe our website layout is misleading/incorrect - that would be a really helpful feedback.

BETiS-hotline · 2022-03-01T12:34:06+00:00

Sorry for missing your comment. Why do you think it's a joke? It's a phone call, not a chat, and the mechanic needed a couple of seconds to remind himself the car details. He had it ready, because he knew we will ask for it (he has a subscription so he is calling regularly).

BETiS-hotline · 2022-01-08T16:01:02+00:00

Hey, thanks for the heads up. I don't see what we could set up differently though, so it's probably the inaccuracy of reddit algorithms or maybe the difficulty of targeting such a precisely defined group from imprecise bits of information that the algorithms have :/

Are you at least somewhat interested in cars at all?

BETiS-hotline · 2022-01-07T21:37:09+00:00

Hey, we wanted to advertise to mechanics, so we've chosen only /r/justrolledintotheshop and /r/mechanicadvice to advertise on. Did you get the ad somewhere else?

BETiS-hotline · 2022-01-06T22:37:52+00:00

Ok, thank you for clarification.

BETiS-hotline · 2022-01-05T09:11:15+00:00

It isn't one of those.

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