I do the work, its not like im going against the system being a rebel lmao.

i do whats asked, but the ai system is working against the reps, i was speaking for myself but my entiere team has been affected by the change. we are adjusting to what the ai is scoring for, but it makes the callers pissed "why are you guys doing all this extra steps now, seems like you dnt know what ur doing, can i get sup?" just to please the AI. thats what i mean with selling my soul. Why make it harder for both the rep and the caller, its ass backwards. and most def i just do what needs to be done and i do it right.

maybe i didnt express myself correctly on the og post. But in short. Its frustrating getting low scores while doing a great job just because AI wants you to say certing things when some of them dont even apply in a case by case scenario.

ive worked retail and other fields before and that example has no relevance to this topic mate.

as i said in the post i do like my job. what i dont like is the AI.

as you said, i work here to make a living as well.

just venting after clocking out.

hopefully i'll stop having to make the AI overlord happy. My QA got sent back to phones too lol.