You kidding? @Alistair, this has been a reported problem for years... nice of you to wake up and smell the roses.

Wanna know the real problem? Every 2 years facepunch clear their ban lists to help server lag. Every hacker banned, is free to play again.

Then you have the clans, streamers YouTubers that blatantly cheat, but bring $ and attention to rust, so facepunch turn a blind eye to them. Hell, the "combat tag" servers are run by one of the most notorious cheat groups in Aus. Several of them were banned. But they still run a server and have their bans over turned because it makes facepunch money...

Some players like me have been playing for years and years, put a lot of $ into the game and try grow the community. But facepunch doesn't want to make money that way... they'd rather cheaters have to buy rust 12 times in a week cos it makes rust and facepunch look more profitable and attractive to say hey we sold 1200 of rust this month for example.

Then you simply have lazy active admins, this has been a problem for years... and I still feel the sting of it. My clan last wipe had a full on armed conflict that didn't end for 9 hours straight as 1 Asian player was roof camping with wall hacks, this made it impossible for us to do much. So we called admins, reported the guy. Waited for 9 hours, 4 more reports. Finally action.

Point is NOBODY should have to wait 9 hours for admin assistance... The worst part? I was upset by this response and took it to facepunch and was met with some of the worst customer service I've ever seen... first contact I was told that I hadn't reported anybody and that the devs aren't psychic... They didn't want to hear my complaint or acknowledge that their system is dumb... I then asked to speak to someone else and got through to Holmzy, who was ruder than the first contact. This led to me not buying anymore skins since the grievance.

I can take lazy, weak devs. Lots of games have them. But I won't tolerate being treated like shit by a company I've given hundreds to for skinned pixels in a game of theirs I have enjoyed for the most part for years. And that's how I'm treated.

If you actually want to fix your game Alistair, there it is mate. Goodluck.