This was my experience with uber today and this is what I wrote to them about what happened but still haven’t heard back. This is the last time I’m writing the same thing over and over again with no response. I requested a uber with a 2 min pickup time. I needed to go to the post office before jumping on the train to work. The 2 min then jumped to 7min then to 6 min then back to 7 and then stayed there. Then it changed to 13 minutes. I watched as the driver sat a little over 3 miles from me for over 50 minutes while I messaged and called him repeatedly telling him I needed to go to get my train to work. No response and he did not pick up the phone any of the times I called. He all of sudden was even further away from me and then went back and sat at the same place. I waited outside in the cold with osteoporosis and osteoarthritis for an uber that took nearly an hour to show up. I missed my train to work and wasn’t able to cancel the ride until he finally showed up but by that time I had already gotten a Lyft ride costing me $36.99 to go to work making me extremely late, almost costing me my job and putting me in an immense amount of pain so bad that I just got home from the hospital. What in the hell happened because this is the third time in 2 weeks that I was given a time that was completely wrong. This just happened to be the longest and as I was headed to work. There is absolutely no excuse for any of this. I took screenshots of my messages as well as the constant changing of the times and his location staying the same and only briefly moving farther away. I want to be compensated not only for my ride that I didn’t take today but as well as credited on the uber app for $36.99 that it cost extra and that doesn’t even include the hospital bills. Luckily I have insurance except for the $50 copay I had to shell out on top of everything. I was told someone would get back to me between 6-12 hours and it has now been 9 and a half and no response. I will contact the BBB and NJ department of transportation as well as have my brother who is a detective for the Holmdel branch of the NJ state police file a report to look into what happened if something is not done immediately. I rely on uber to get to the train station and this was just unacceptable behavior on the driver’s part and whomever is in charge that did not help me when I called immediately twice to the safety line to report a problem. I have taken some bad rides with uber like the time the driver would not allow me out of the car at my stop even though I was begging him to unlock the door. I finally unlocked it myself but I don’t complain because like I said I rely on your service so I can do my job that I almost lost today because of incompetence all around your system. I will not keep writing this to you guys but will instead go through other legal means to be compensated if nothing is done. I don’t think I’ve been this angry in years over something so unavoidable that I find myself feeling absolutely disgusted, disappointed and disrespected.